Customer Service Representative

LHH; Ewing Township (NJ); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Job summary

A staffing and consulting company is seeking a proactive Customer Service Representative for an onsite role in Princeton, New Jersey. The ideal candidate will have 1–2+ years of experience in a customer service environment and possess strong communication and problem-solving skills. Responsibilities include handling customer inquiries, troubleshooting issues, and collaborating with internal teams to ensure excellent service delivery. This position offers a pay rate of $21–$23/hour with additional benefits such as medical, dental, and 401K options.

Qualifications

• 1–2+ years in a customer service or call center environment.
• Ability to work onsite daily in Princeton, NJ.
• College coursework is a plus.

Responsibilities

• Respond to customer inquiries via phone and email promptly and professionally.
• Troubleshoot and resolve product or service issues.
• Maintain accurate records of customer interactions in CRM systems.
• Process orders, returns, and adjustments.
• Collaborate with internal teams for timely resolutions.
• Provide product/service information to customers.
• Uphold company standards for quality in interactions.

Skills

Strong communication (verbal and written)

Active listening

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

2 days ago Be among the first 25 applicants

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Customer Service Representative (Contract-to-Hire)

Location: 100% Onsite — Ewing, NJ

Pay Rate: $21–$23/hour (W2)

Employment Type: Contract-to-Hire

Schedule: Monday–Friday, standard business hours

About the Role

We’re looking for a proactive and personable Customer Service Representative to join our team onsite in Princeton. This role is perfect for someone who enjoys problem-solving, delivering exceptional service, and working in a collaborative office environment. You’ll handle inbound inquiries, resolve issues, and provide support to ensure a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone and email promptly and professionally.
• Troubleshoot and resolve product or service issues, escalating when necessary.
• Maintain accurate records of customer interactions in CRM systems.
• Process orders, returns, and adjustments with attention to detail.
• Collaborate with internal teams (sales, operations, logistics) to ensure timely resolutions.
• Provide product/service information and guide customers through processes.
• Uphold company standards for quality and compliance in all interactions.

Qualifications

• Experience: 1–2+ years in a customer service or call center environment.
• Skills: Strong communication (verbal and written), active listening, and problem‑solving abilities.
• Tech: Proficiency in Microsoft Office Suite; experience with CRM systems preferred.
• Education: High school diploma or equivalent required; college coursework a plus.
• Ability to work onsite daily in Princeton, NJ.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.