Customer Service Representative

Adecco; Pennington (NJ); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

401K plan

Paid leave

Holiday pay

Commuter benefits

EAP program

Job summary

Adecco is hiring a Customer Service Representative for an on-site role in Pennington, NJ (also Tampa and Jacksonville were listed historically). The position pays $21.00 per hour and is temporary with a potential to hire.

Training is Mon–Fri 9a-5:30p ET, with shift availability across Mon–Sun. The ideal candidate will resolve customer inquiries, authenticate clients per policy, and provide effective support while navigating multiple systems to deliver accurate information and maintain risk

Qualifications

• High School Diploma or GED.
• 2+ years of call center/contract center experience.
• Ability to work effectively in a fast-paced environment.
• Proficient with de-escalating situations.
• Excellent analytical skills.

Responsibilities

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Skills

Call center experience

Customer service

De-escalation

Analytical skills

Communication skills

Education

High School Diploma or GED

Job description

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

Customer Service Representative

Location: Tampa, FL, Jacksonville, FL, or Pennington, NJ - onsite

Pay: $21.00 HR

Temp to hire

Shift availability: Mon – Sun, must have open availability (Training Mon – Fri 9a -530p ET)

Our ideal candidate must have/must be able to:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Education/Certification Requirements

• High School Diploma or GED

Experience requirements

• 2+ years of call center/contract center experience
• Ability to work effectively in a fast-paced environment
• Proficient with de-escalating situations
• Excellent analytical skills

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers