Customer Service

Lee Hecht Harrison Nederland B.V.; Albuquerque (NM); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Paid leave

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative for an Albuquerque, NM on-site position. The role focuses on addressing inquiries, resolving concerns, processing requests, and ensuring a positive customer experience from start to finish.

You will be the primary contact for customers, need strong communication, attention to detail, and proactive problem-solving in a fast-paced environment. Competitive hourly pay and full-time schedule offered.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Ability to handle multiple priorities while maintaining attention to detail.
• Comfortable navigating computer systems and learning new technology platforms.
• Effective problem-solving and conflict-resolution abilities.
• Positive attitude with a commitment to delivering excellent customer experiences.
• Experience in customer service, call center, retail support, administrative support, or related field is preferred.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, services, orders, and account details.
• Resolve customer concerns professionally and efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and update records within company systems.
• Process customer requests, account updates, and service-related transactions.
• Collaborate with internal teams to address customer issues and ensure timely resolution.
• Follow established procedures while identifying opportunities to improve the customer experience.
• Maintain productivity and quality standards in a high-volume environment.

Skills

Customer service

Communication

Multitasking

Problem-solving

Tech-savvy

Attention to detail

Positive attitude

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Customer Service Representative

Albuquerque, NM | Fully Onsite | $18.00 - $20.00 per hour

LHH is seeking a Customer Service Representative for a growing organization in the consumer services industry in Phoenix, Arizona. This fully onsite opportunity is ideal for a customer-focused professional who enjoys problem-solving, building relationships, and delivering exceptional service in a fast-paced environment.

This position serves as a primary point of contact for customers, assisting with inquiries, resolving concerns, processing requests, and ensuring a positive customer experience from start to finish. The right candidate will be an excellent communicator, detail-oriented, and committed to providing outstanding support.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and other communication channels
• Provide accurate information regarding products, services, orders, and account details
• Resolve customer concerns professionally and efficiently while maintaining a high level of customer satisfaction
• Document customer interactions and update records within company systems
• Process customer requests, account updates, and service-related transactions
• Collaborate with internal teams to address customer issues and ensure timely resolution
• Follow established procedures while identifying opportunities to improve the customer experience
• Maintain productivity and quality standards in a high-volume environment

Qualifications

• Previous experience in customer service, call center, retail support, administrative support, or a related field
• Strong verbal and written communication skills
• Ability to handle multiple priorities while maintaining attention to detail
• Comfortable navigating computer systems and learning new technology platforms
• Effective problem-solving and conflict-resolution abilities
• Positive attitude with a commitment to delivering excellent customer experiences
• High school diploma or equivalent required

Preferred Qualifications

• Experience working in a consumer services environment
• Bilingual skills are a plus
• Experience with CRM systems and customer account management tools

Compensation & Benefits

• Hourly pay between $18.00 and $20.00, depending on experience
• Stable full-time schedule
• Opportunity to join a growing organization with career advancement potential
• Collaborative and team-oriented work environment
• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits and a 401K plan
• Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
• In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.