Customer Service Representative

Guild Garage Group; Milford (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off and Paid Holidays

401(k) with company match

Employee Discounts and ReferralProgram

Job summary

PDQ Doors in Milford, OH is hiring a Customer Service Representative. You will be the first point of contact for customers, handling phone, email, and chat with empathy and professionalism.

The role requires strong communication, active listening, and organizational skills. You will join a supportive team with growth opportunities, training, and a rotating Saturday shift.

Qualifications

• 1+ year of customer service experience
• Strong communication and active listening skills
• Organized with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player

Responsibilities

• Be the first point of contact for customers via phone, email, and chat
• Provide professional, empathetic customer service
• Handle a high volume of calls efficiently and effectively
• Communicate clearly across channels to resolve issues and provide updates
• Research and recommend solutions for customer needs
• Accurately document interactions and maintain records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of our services and be a trusted resource

Skills

Customer service

Communication

Time management

Multitasking

Team player

ServiceTitan

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Join PDQ Doors – Where Every Call Opens the Door to a Great Career!

Customer Service Representative | Milford, OH

Hourly Pay: $18–$25 | Full-Time Position

Schedule: Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here!

At PDQ Doors, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you.

We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Milford, OH team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

What You’ll Be Doing:

As the voice of PDQ Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.

Provide professional, empathetic customer service with a positive attitude

Handle a high volume of incoming calls efficiently and effectively

Communicate clearly across multiple channels to resolve issues and provide timely updates

Research and recommend solutions that best fit customer needs

Accurately document customer interactions and maintain up-to-date records

Coordinate with technicians and internal teams for seamless service delivery

Develop a deep understanding of our services and become a trusted resource

What We’re Looking For:

1+ year of customer service experience (home services experience is a plus)

Strong communication and active listening skills

Organized, with excellent time management and multitasking abilities

Friendly, calm under pressure, and a team player

Familiarity with ServiceTitan is a plus—but we’re happy to train the right person

Availability to work Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift

High school diploma or equivalent

Why You’ll Love It Here:

Supportive, team-oriented culture where your contributions matter

Clear pathways for advancement—we promote from within

Recognition and rewards for hard work and results

Paid training and ongoing mentorship

A growing company with a reputation for excellence and integrity

What We Offer:

Hourly Pay: $18–$25, based on experience

Health, Vision, and Dental Insurance

Paid Time Off and Paid Holidays

401(k) with company match

Employee Discounts and Referral Program

Career growth opportunities within a respected and expanding company

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, PDQ may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$18 - $25 USD

As set forth in Guild Garage Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.