Customer Service Representative

Tip Top Garage Doors, LLC.; Mesa (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off and Holidays

401(k) with company match

Employee discounts

Employee referral program

Recognition and rewards for top achiev

Job summary

Goody Garage Doors in Mesa, AZ is hiring a Customer Service Representative. Start at $17–$20 per hour, with after training an hourly+incentives compensation structure and realistic annual earnings of $47,000–$60,000. The role involves handling inbound calls, scheduling, and providing empathetic support to customers and technicians.

Strong communication and bilingual English/Spanish are a plus. We offer team-oriented training, growth opportunities, and a supportive workplace culture.

Qualifications

• 1+ year of customer service experience preferred
• Prior dispatch experience (residential/emergency services) is a plus
• Bilingual (English/Spanish) is a plus
• Familiarity with ServiceTitan is a bonus (we will train the right person!)
• Strong communication and active listening skills
• Organized and able to multitask in a fast-paced environment
• Calm under pressure and solutions-oriented
• Team-focused mindset with a desire to grow
• High school diploma or equivalent required

Responsibilities

• Answer inbound calls and assist customers with scheduling and service needs
• Deliver empathetic, professional, and solution-focused support
• Manage a high volume of calls with confidence and efficiency
• Communicate with technicians and internal teams to ensure smooth service execution
• Provide timely updates and resolve customer concerns
• Maintain accurate documentation of customer interactions
• Identify opportunities to recommend services that add value
• Learn our services inside and out to become a trusted resource

Skills

Customer service

Communication

Active listening

Problem solving

Bilingual

ServiceTitan

Education

High school diploma

Tools

ServiceTitan

Job description

Customer Service Representative

Mesa, AZ | Full-Time

Starting Pay: $17–$20 per hour
After Training: Hourly + Incentives
Realistic Annual Earnings: $47,000 – $60,000

Join Goody Garage Doors – Where Every Call Opens the Door to a Great Career!

At Goody Garage Doors , we’re more than just a garage door company — we’re a fast-growing, team-first organization committed to delivering exceptional service and creating real career opportunities.

If you love helping people, solving problems, and being part of a supportive team that wins together, this could be the opportunity you’ve been looking for.

Shifts Currently Available

(Rotating weekends as needed)

• Monday – Friday: 6:00 AM – 2:00 PM

• Monday – Friday: 10:00 AM – 6:00 PM

• Monday – Friday: 1:00 PM – 9:00 PM

What We’re Looking For

• 1+ year of customer service experience preferred (home services or emergency services a plus)

• Prior dispatch experience (residential/emergency services) is a plus

• Bilingual (English/Spanish) is a plus

• Familiarity with ServiceTitan is a bonus (we will train the right person!)

• Strong communication and active listening skills

• Organized and able to multitask in a fast-paced environment

• Calm under pressure and solutions-oriented

• Team-focused mindset with a desire to grow

• High school diploma or equivalent required

What You’ll Do

As a Customer Service Representative, you are the first impression of our company and the voice our customers rely on. You will:

• Answer inbound calls and assist customers with scheduling and service needs

• Deliver empathetic, professional, and solution-focused support

• Manage a high volume of calls with confidence and efficiency

• Communicate with technicians and internal teams to ensure smooth service execution

• Provide timely updates and resolve customer concerns

• Maintain accurate documentation of customer interactions

• Identify opportunities to recommend services that add value

• Learn our services inside and out to become a trusted resource

Compensation & Growth

• Starting Pay: $17–$20/hour (DOE)

• Post-Training Pay Structure: Hourly + Performance Incentives

• Realistic Annual Earnings: $47,000 – $60,000

• Clear advancement opportunities — we promote from within

This is not just an hourly role — it’s a performance-driven opportunity where motivated team members can significantly increase their earnings.

Why You’ll Love Working Here

• Supportive, team-first culture

• Structured training and mentorship

• Career advancement opportunities

• Health, Dental, and Vision Insurance

• Paid Time Off & Paid Holidays

• 401(k) with company match

• Employee discounts

• Employee referral program

• Recognition and rewards for top performers

Ready to Open the Door to Your Next Opportunity?

If you’re motivated, customer-focused, and ready to grow with a company that values your contribution, we’d love to meet you.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Goody may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$47,000—$60,000 USD

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