Customer Service Representative

LS Solutions; Ellettsville (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

LS Solutions is seeking a Customer Experience Representative to support residential and business clients across internet, phone, and account services. You will handle inbound calls, emails, and chats, providing accurate guidance and friendly service to resolve questions and issues.

Key duties include explaining plans and pricing, processing payments, updating records in internal systems, and collaborating with the team to continuously improve the customer experience.

Qualifications

• Strong customer service and communication skills.
• Comfort using support systems and maintaining accurate records.
• Ability to learn and apply modern telecom technologies.
• Basic troubleshooting skills and a problem-solving mindset.

Responsibilities

• Provide customer support for residential and business clients for internet, phone, and account services.
• Handle inbound calls, emails, and chats, delivering accurate, helpful guidance.
• Troubleshoot basic service issues and assist with problem resolution.
• Explain plans, features, pricing, and account details.
• Process payments and support account changes.
• Document every interaction in internal systems.
• Coordinate with a collaborative team to improve the customer experience.

Skills

Customer service

Communication skills

Support systems

Troubleshooting

Job description

Customer Experience Representative

Provide customer support for residential and business clients for internet, phone, and account services. You will handle inbound calls, emails, and chats, answering questions and delivering accurate, helpful guidance.

Key Duties

• Troubleshoot basic service issues and assist with problem resolution
• Explain plans and features, pricing, and account details
• Process payments and support account changes
• Document every interaction in internal systems
• Coordinate with a collaborative team to improve the customer experience

Qualifications & Skills

• Strong customer service and communication skills
• Comfort using support systems and maintaining accurate records
• Ability to learn and apply modern telecom technologies
• Basic troubleshooting skills and a problem-solving mindset