Customer Care Representative

OneWater Marine Inc.; Salem (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

OneWater Marine Inc. in Salem, SC is seeking a Customer Care Representative to deliver outstanding service to our clients. You will handle a high volume of calls and emails, aim to resolve issues promptly, and maintain accurate records of interactions.

The role emphasizes clear communication, empathy, and teamwork. Prior call-center or CRM experience is beneficial, and proficiency with Microsoft Office helps you stay organized and responsive to customer needs.

Qualifications

• High school diploma or equivalent.
• 1+ years in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software.

Responsibilities

• Answering a high volume of calls and emails from customers.
• Resolving customer issues in a timely and efficient manner.
• Providing exceptional customer service to ensure customer satisfaction.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to resolve complex customer issues.

Skills

Communication

Multitasking

Customer service

Interpersonal skills

Call center experience

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

About The Role

As a Customer Care Representative, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our customers, and your primary goal will be to ensure their satisfaction with our products and services. You will be expected to handle a high volume of calls and emails, and to resolve customer issues in a timely and efficient manner. Your ability to communicate effectively and empathetically will be critical to your success in this role. You will be an integral part of our team, and will play a key role in maintaining our reputation for outstanding customer service.

Minimum Qualifications

• High school diploma or equivalent


• 1+ years of experience in a customer service role


• Excellent communication and interpersonal skills


• Ability to multitask and prioritize in a fast-paced environment


• Proficiency in Microsoft Office and other relevant software

Preferred Qualifications

• Experience in a call center environment


• Experience with CRM software

Responsibilities

• Answering a high volume of calls and emails from customers


• Resolving customer issues in a timely and efficient manner


• Providing exceptional customer service to ensure customer satisfaction


• Maintaining accurate records of customer interactions and transactions


• Collaborating with other departments to resolve complex customer issues

Skills

In this role, you will use your exceptional communication and problem-solving skills to provide outstanding customer service. You will also use your ability to multitask and prioritize to handle a high volume of calls and emails. Your proficiency in Microsoft Office and other relevant software will be essential to maintaining accurate records of customer interactions and transactions. Additionally, your experience in a call center environment and with CRM software will be beneficial in this role. Overall, your skills will be critical to ensuring our customers receive the best possible experience with our products and services.