Customer Service Representative

val's services; Tucson (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Val's Services in Tucson seeks a Customer Service Agent to handle incoming calls and inquiries, troubleshoot issues, and deliver effective solutions, aiming to boost customer satisfaction through responsive service and timely resolution.

You will maintain accurate records, follow service standards, and ensure a positive customer experience in a fast-paced environment.

Qualifications

• Strong communication and customer service skills.
• Ability to problem-solve and remain calm and professional.
• Accuracy and attention to detail for documentation and information.
• Comfort working in a fast-paced customer engagement environment.

Responsibilities

• Answer and manage inbound calls and customer requests.
• Listen to customer needs, identify problems, and recommend appropriate solutions.
• Resolve inquiries or engage as needed.
• Maintain accurate, complete records of customer interactions and outcomes.
• Follow service standards to ensure consistent, professional support.

Skills

Strong communication

Customer service

Problem-solving

Attention to detail

Job description

Customer Service Agent

Provide high-quality customer support by handling incoming calls and customer inquiries, troubleshooting issues, and delivering effective solutions. You will work to improve customer satisfaction through responsive service, accurate information, and timely resolution of concerns while ensuring a positive customer experience.

Key Responsibilities

• Answer and manage inbound calls and customer requests.
• Listen to customer needs, identify problems, and recommend appropriate solutions.
• Resolve inquiries or engage as needed.
• Maintain accurate, complete records of customer interactions and outcomes.
• Follow service standards to ensure consistent, professional support.

Qualifications & Skills

• Strong communication and customer service skills.
• Ability to problem-solve and remain calm and professional.
• Accuracy and attention to detail for documentation and information.
• Comfort working in a fast-paced customer engagement environment.