Client Services Associate

transperfect; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Membership to child-care providers

Other TransPerks

Job summary

TransPerfect in Austin is looking for candidates to support client needs by managing and coordinating language projects. The role involves exceptional communication skills and prior project management or customer service experience.

Candidates must possess a Bachelor’s degree and show strong problem-solving and organizational skills. Benefits include medical insurance and 401(k) matching.

Qualifications

• Excellent written and verbal English communication skills.
• Customer service and/or project management experience.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage and coordinate language projects.
• Respond to client requests and collaborate with team.
• Monitor and communicate project progress.

Skills

Communication skills

Problem-solving skills

Analytical skills

Project management

Organizational skills

Education

Bachelor’s degree

Tools

MS Office

Job description

Job Details

Location: Austin, United States

Company: TransPerfect

Job reference: 74a99da3490fc6d0839f5dac6b85d917

Job posting date: 22.05.2026

Application deadline: 06.07.2026

Responsibilities

• Serve as first level of support to existing clients, managing and coordinating the completion of all language projects.
• Respond to client requests for new project initiatives through centralized technology.
• Collaborate with production team members to assess scope of work and produce cost and timeline estimates for translation projects and requests.
• Initiate all project-related work by providing detailed budget, schedule, and instructions to the project team, anticipating pitfalls or potential roadblocks to successful completion.
• Ensure any pitfalls are addressed and resolved with the client before submission to the production team.
• Initiate project specifics to set the production team or individual project up for success where applicable.
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service.
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high-quality deliverables.
• Serve as the central point of contact and liaison between external client contact and internal production staff.
• Set and fulfill client expectations.
• Comply with internal regulations, processes and procedures in line with ISO standards.
• Potentially troubleshoot problem projects.
• Understand and abide by individual project instructions and effectively communicate to the production team.
• Investigate client complaints where applicable, discuss issues with clients and production staff, and creatively problem solve to alleviate issues.

Qualifications

• Bachelor’s degree.
• Excellent written and verbal English communication skills.
• Exceptional problem solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills, attention to detail, and the ability to multi-task.
• Working knowledge of MS Office.
• Ability to prioritize and schedule tasks and work in a team environment.
• Willingness to learn new things, be open to challenges and thrive on success.

Benefits

• Medical, dental, and vision insurance.
• 401(k) matching.
• Membership to child-care providers.
• Other TransPerks.

Equal Employment Opportunity

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.