Customer Service Representative

TechOp Solutions International; El Paso (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking experienced call center professionals to support a government client, delivering professional customer service and accurate data handling.

You will answer and track calls, compile reports in government systems, and maintain strict data integrity. Ideal candidates have 3+ years in a call center, a high school diploma, strong communication, and the ability to pass a government background check.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escape calls appropriately.
• Other duties, as assigned.

Skills

Call center

Customer service

Multitasking

Data entry

Verbal communication

Written communication

Telephony systems

CRM software

Microsoft Office

Education

High school diploma

Tools

CRM software

Microsoft Office

Telephony systems

Job description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned
• 3 +experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check.