Customer Service Representative

TechOp Solutions International; Nogales (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

TechOp Solutions International is seeking experienced Call Center Representatives to support a government client, delivering excellent customer service with professionalism. Responsibilities include handling calls, researching information, and producing detailed reports in government systems.

Requirements include 3+ years in a call center, a high school diploma, strong communication skills, and the ability to pass a government security background check.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to pass a government security background check.
• Proficiency with Microsoft 365 and Word.
• Experience with CRMs and telephony systems.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical-thinking and judgment beyond scripts.
• Navigate multiple systems and document information accurately.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls as needed.
• Other duties, as assigned.

Skills

Call center experience

Strong written & verbal communication

Multitasking

Data entry

Microsoft Word & 365

CRM familiarity

Security background check ability

Education

High school diploma

Tools

CRMs

Telephony systems

Microsoft Office Suite

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and elevate calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.