Customer Service Representative

TechOp Solutions International; Douglas (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support our government client, delivering high-quality customer service with professionalism. You will answer and track calls, document details, and prepare reports in government systems.

Requirements include 3+ years in a call center, a high school diploma or equivalent, strong written and verbal communication, and proficiency with Microsoft 365 and CRM/telephony tools.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent required.
• Proficiency with Microsoft 365, especially Word, for reports.
• Ability to document accurately and follow procedures.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage callers with critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems while documenting information.
• Record details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned.

Skills

Strong written and verbal

Multitasking & data entry

MS Word / MS 365

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Telephony systems

Microsoft Office Suite

Microsoft 365

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and elevate calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.