Customer Service Representative

SUPREME LAUNDRY AND CLEANERS INC; El Paso (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

SUPREME LAUNDRY AND CLEANERS INC, located in Westside El Paso, is seeking a full-time Customer Service Representative. The successful candidate will be responsible for warmly greeting customers, maintaining a clean workspace, and managing cash transactions. Bilingual skills and reliable transportation are important for this role.

Responsibilities include understanding the dry-cleaning and laundry processes, inspecting garments for quality, and providing excellent customer service. Ideal for individuals who excel in time management and conflict resolution.

Qualifications

• Reliable transportation is required for commuting to work.
• Prior customer service experience is essential.
• Bilingual skills are preferred to assist diverse customers.
• Strong time management and multitasking abilities are necessary.
• Conflict resolution and problem-solving skills are crucial.
• Basic computer skills to perform various administrative tasks.
• Experience handling cash transactions is needed.
• Attention to detail ensures high-quality service.

Responsibilities

• Greet customers warmly and address them by name.
• Maintain cleanliness at the work location.
• Understand and explain dry-cleaning and laundry services.
• Inspect garments for care and repairs before cleaning.
• Manage cash drawer and daily deposits during the shift.
• Respond promptly to customer inquiries and complaints.

Skills

Reliable Transportation

Customer Service

Bilingual

Time Management and Multitasking

Conflict Resolution

Problem Solving

Basic Computer Skills

Cash Handling Experience

Attention to Detail

Point-of-Sales (POS) Systems

Job description

Overview

Job Location: Westside El Paso - TX
Position Type: Full Time
Education Level: None
Job Shift: Any
Job Category: Customer Service

Responsibilities

• Greet customers warmly
• Address the customer by name
• Welcome customers as they walk into the establishment
• Maintain the work location
• Maintain a clean counter
• Maintain a clean floor
• Ensure the restrooms are clean
• Ensure the store windows are clean
• Understand the dry-cleaning process and the services that are provided by the company
• Be able to answer questions about possible stains
• Be able to answer questions about the material of the garment
• Be able to make recommendations on the cleaning of a garment
• Understand the laundry process and the services provided by the company
• Understand the laundry care symbol chart
• Understand the procedure of accepting the customer’s garments
• Inspect the garments
• Buttons are intact
• Check for open seams or any possible repairs that may be needed
• All zippers work properly
• All pockets are checked and emptied out
• Make sure all linings have been patted to ensure that nothing has fallen to the bottom
• Use the proper tagging system and ensure to have the customer’s contact information
• Respond and assist promptly to customer inquiries or complaints
• Responsible for cash drawer and daily deposit for his/her shift

Qualifications

• Reliable Transportation
• Customer Service
• Bilingual
• Time Management and Multitasking
• Conflict Resolution
• Problem Solving
• Basic Computer Skills
• Cash Handling Experience
• Attention to Detail
• Point-of-Sales (POS) Systems