Customer Service Representative

Burnett Staffing Specialists; El Paso (TX); On-site; USD 17,047 - 24,280; Part time

Job summary

Burnett Staffing Specialists is seeking a Customer Service Representative to manage air/ocean import operations and ensure excellent customer service. Your role involves communication with overseas offices, brokers, and customers, tracking cargo, and document verification.

This is an hourly position at $15/hr, with the potential to become full-time after training. Candidates should have proven customer service skills and the ability to handle multiple tasks efficiently.

Qualifications

• Proven customer service experience in a logistics environment.
• Ability to communicate effectively and coordinate with multiple parties.
• Experience in cargo operations is preferred.

Responsibilities

• Manage daily air/ocean import operations.
• Provide excellent customer service and maintain communication with clients.
• Coordinate with customs brokers and manage vendor invoicing.

Skills

Customer service skills

Communication skills

Problem-solving

Attention to detail

Job description

Freight forwarding company located in the lower valley is looking for a Customer Service Representative for their office.

Responsibilities

• Manage daily air/ocean import operation.
• Check pre-alert documents for accuracy.
• Cargo tracing with overseas offices and inland carriers.
• Continuous communication with all offices regarding shipment requirements.
• Coordinate with brokers’ customs releases and verify for accuracy.
• Daily communication with customers regarding shipments.
• Provide excellent customer service.
• Cargo verification upon arrival to our warehouse.
• Cargo verification before releasing to the consignee.
• Arrange local deliveries and border crossings as required.
• Proper POD notification.
• UFS updating and daily report updating.
• Vendor invoice processing.

Working Hours

During training: 8:30am to 5:30pm with overtime as required. After training, the schedule may change to 8:00am to 5:00pm or 9:00am to 6:00pm.

Compensation

Pay rate $15/hr. Position could become full‑time with the company.