Customer Service Representative

Expeditors International; San Diego (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Growth opportunities within the company

Employee Referral Program Bonus

Job summary

Expeditors International in San Diego is looking for an individual to manage freight processes effectively. You will ensure prompt and accurate data handling, track shipments, and maintain strong customer relationships.

The ideal candidate should have at least 6 months of customer service experience, possess organizational prowess, and be prepared to learn and adapt. This opportunity offers competitive pay in the range of $22 to $24 per hour along with comprehensive benefits.

Qualifications

• Customer Service: 6 months to 1 year experience and/or training.
• Effective interpersonal skills to communicate clearly.
• Must have strong organizational skills.

Responsibilities

• Ensure smooth and timely freight process flow.
• Track and trace shipments as required.
• Ensure accurate and timely data entry.

Skills

Customer Service Experience

Understanding of Transportation Documentation

Effective Communication Skills

Organizational Skills

Desire to Learn

Job description

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and traceshipments as required
• Utilize Process Monitors andWorkflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging theirshipments, exceedingcustomer service expectations
• Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• Customer Service: 6 months to 1 yearexperience and/or training; or equivalent combination of education and experience
• Understanding oftransportation documentation and termsis a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills
• Strong desire to learn
• Must be able to pass TSAbackground check

Additional Information

Pay range for this position is $22-$24/hr

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus