Customer Service Representative

jobr.pro; San Diego (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Employee Referral Program Bonus

Job summary

jobr.pro in San Diego, California, is looking for a Freight Coordinator. The role involves ensuring timely freight processes, tracking shipments, and communicating with customers. Candidates should possess customer service experience and strong organizational skills.

This position offers a pay range of $22-$24 per hour and excellent benefits, including paid vacation, health insurance, and growth opportunities.

Qualifications

• 6 months to 1 year experience in customer service or equivalent education.
• Understanding of transportation documentation preferred.
• Proactive and strong desire to learn.

Responsibilities

• Ensure smooth and timely freight process flow.
• Track and trace shipments.
• Ensure accurate and timely client invoicing.

Skills

Customer Service

Effective interpersonal skills

Organizational skills

Computer skills (Excel, Word, PowerPoint)

Fluent in English

Education

High school diploma or equivalent

Job description

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as required
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills
• Strong desire to learn
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English - Bilingual Spanish preferred
• Must be able to pass TSA background check

Additional Information

Pay range for this position is $22-$24/hr.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus