Ops/Customer Svc - Full Time

ADP, Inc.; Erlanger (KY); On-site; USD 33,000 - 39,000; Full time

Job summary

ADP, Inc. in Erlanger, KY is seeking a full-time Export/Import Coordinator to manage the branch's international freight operations. You will generate bills of lading and export documentation, coordinate trucking and carrier bookings, and ensure TSA-compliant handling of freight.

You will interact with Sales, Branch Manager, and customers to provide quotes, market research, and timely updates on shipment status, while maintaining accuracy of customer files and records.

Qualifications

• Minimum requirement: High School diploma or GED.
• Thorough knowledge in international freight forwarding operations both Air and Ocean.
• Proficient with Microsoft Office applications.
• Forklift safety certification.
• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Responsibilities

• Coordinate export/import operations for branch to maintain competitiveness.
• Generate air or ocean bills of lading and supporting export documentation.
• Contact trucking companies to arrange pickup of customer freight.
• Receive freight in warehouse and perform TSA safety checks.
• Book export shipments with air and ocean carriers.
• Coordinate with Customs Brokers to clear import freight.
• Provide quotes and market information to sales staff.

Skills

Freight forwarding operations

Microsoft Office

Basic math

Customer service

Education

High School diploma or GED

Tools

Forklift certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Full Time Erlanger, KY, US

30+ days ago Requisition ID: 1777

Salary Range: $24.00 To $28.00 Hourly

JOB SUMMARY

Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager.

Duties & Functions

• Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported.
• Contact trucking companies to arrange for pickup of customers freight.
• Receive freight in warehouse and perform TSA safety checks.
• Label freight for export.
• Contact air and ocean carriers to book export shipments.
• Review procedures and implement TSA safety regulations as developed by the Head Office.
• Arrange for import documentation pickup at the airlines.
• Review immediate Transport documents for US Customs.
• Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.
• Correspond with NNR Japan and other overseas agents.
• Provide the customer with quotations when sales staff is not present.
• Provide the sales staff with market research.
• Generate proposals for the sales staff.
• Assist sales staff with correspondence, faxes, etc.
• Contact present customers who have not shipped regularly to determine shipping status.
• Contact import customers to relay arrival information.
• Assist with the collection of customer accounts.
• Conduct telephone sales to prospective customers.
• Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.
• Set up and maintain customer files.
• Perform other duties as requested by management.

QUALIFICATION STANDARDS

Education & Experience:

• Minimum requirement High School diploma or GED.
• Thorough knowledge in international freight forwarding operations both Air and Ocean.
• Proficient with Microsoft Office applications.
• Forklift safety certification.
• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Operations / Customer Service

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.