Customer Service Representative, Freight Services

Delmar International Inc.; Glendale Heights (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Fitness reimbursement program

Education reimbursement

Professional development opportunities

Collaborative work environment

Job summary

Delmar International Inc. seeks a Customer Service Representative to process and review international cargo and manage booking transactions for a portfolio of clients.

The role involves communicating with customers by phone, in writing, and in person to uphold satisfaction and meet targets while supporting the freight services team. The ideal candidate has 3+ years in freight forwarding operations, a related college diploma, and experience with CargoWiseOne.

Qualifications

• Minimum of 3 years of operations experience in the Freight Forwarding environment.
• College diploma in supply chain or related field is asset.
• Experience with CargoWiseOne or related systems is an asset.

Responsibilities

• Process and review international cargo and manage booking transactions.
• Communicate with clients by phone, written, and in person to maintain satisfaction and targets.
• Provide administrative support to the freight services team.
• Conduct customer review calls as requested.

Skills

Client communication

Relationship building

Team player

Attention to detail

Independent working

Education

College Diploma in Supply Chain Management

International Transportation & Customs

Tools

CargoWiseOne

Job description

Mandate:

Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients. The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team. Lastly, the candidate will conduct customer review calls as per company requests.

Requirements:

• Minimum of 3 years of operations experience in the Freight Forwarding environment

• College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset

• Experience in CargoWiseOne system or related systems is considered an asset

What You Offer:

• Proficiency in establishing rapport and developing solid relationships with key customer contacts

• Ability to probe the right questions, listen carefully and understand customer’s needs

• Ability to work efficiently in a team environment, as well as independently

• Excellent communication skills

• Extremely detail oriented and highly organized

What We Offer:

• Equal opportunity employer
• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program
• Education Reimbursement program
• Opportunities for professional development and career growth
• A collaborative and supportive work environment