Call Center Representative

Cogvantage LLC; Frisco (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Cogvantage LLC in Frisco, TX is seeking a Call Center Representative to handle both inbound and outbound customer calls for its client portfolio. You will document call details in the CRM, ensure accurate data entry, and escalate complex issues to the appropriate teams.

The role requires a minimum of 1+ year in a call center or customer service environment, excellent verbal communication, and the ability to multitask across multiple systems. Proficiency with Salesforce or Zendesk is preferred.

Qualifications

• 1+ years of call center or customer service experience
• Excellent verbal communication skills
• Ability to multitask and navigate multiple systems
• Proficiency with CRM tools (Salesforce, Zendesk preferred)
• Strong problem-solving and empathy skills

Responsibilities

• Answer inbound calls professionally and resolve customer inquiries
• Make outbound calls to follow up on customer requests
• Document call details in CRM system accurately
• Escalate complex issues to appropriate teams
• Meet daily call volume and quality targets

Skills

Call center experience

Verbal communication

Multitasking

CRM proficiency

Education

High school diploma or equivalent

Tools

Salesforce

Zendesk

Job description

We are looking for a Call Center Representative to handle inbound and outbound customer calls for our client portfolio.

Responsibilities:

• Answer inbound calls professionally and resolve customer inquiries
• Make outbound calls to follow up on customer requests
• Document call details in CRM system accurately
• Escalate complex issues to appropriate teams
• Meet daily call volume and quality targets

Requirements:

• 1+ years of call center or customer service experience
• Excellent verbal communication skills
• Ability to multitask and navigate multiple systems
• Proficiency with CRM tools (Salesforce, Zendesk preferred)
• Strong problem-solving and empathy skills
• High school diploma or equivalent required