Customer Service Representative

Staffmark Group; Edwardsville (IL); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Weekly pay

Medical, dental, and vision coverage

Life and disability insurance

401(k) plan

Team environment

Job summary

Staffmark Group in Edwardsville, IL is seeking a Customer Service Representative to support logistics operations. The role offers a $20.25 per hour pay rate with a 11:00 AM - 7:00 PM shift.

Duties include handling orders, communicating with customers, and maintaining data accuracy to ensure timely deliveries. The ideal candidate has a high school diploma or GED and 2+ years in logistics or related roles, with SAP or WMS experience considered a plus.

Qualifications

• Strong communication and customer service skills in a fast-paced environment.
• Experience with logistics/order management systems is preferred.
• Proficiency with Microsoft Office including Outlook and Teams.

Responsibilities

• Schedule customer orders accurately and efficiently.
• Enter and maintain customer orders and data in company systems.
• Communicate with customers via phone and email regarding scheduling and status of orders.
• Maintain customer databases and order records.
• Coordinate deliveries with customers, warehouses and carriers.
• Provide outstanding customer service while supporting daily logistics operations.

Skills

Communication

Customer service

Multitasking

Independent worker

Problem solving

Education

High school diploma or GED

Logistics, Supply Chain, Business or related field

Tools

SAP

WMS

Job description

Now hiring for a Customer Service Representative
Location: Edwardsville, IL
Pay Rate: $20.25 per hour
Shift: 11:00 AM - 7:00 PM

Problem Solver? Listener? You'll Fit Right In

Looking for Customer Service Representative jobs in Edwardsville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Education Requirements

• High school diploma or GED required
• Additional education in Logistics, Supply Chain, Business, or a related field is a plus
• Proficiency in Microsoft Office, including Outlook and Teams

Experience Requirements

• Minimum 2 years of experience in a Logistics Clerk, Logistics Coordinator, or Supply Chain role required
• Experience with SAP, WMS, or similar order management systems preferred
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience working with transportation providers, warehouses, and customers
• Strong problem-solving and conflict-resolution skills
• Self-motivated and able to work independently

Job Duties

• Schedule customer orders accurately and efficiently
• Enter and maintain customer orders and data within company systems
• Communicate with customers via phone and email regarding scheduling and order status
• Maintain customer databases and order records
• Manage assigned trailer pools and transportation schedules
• Coordinate deliveries with customers, warehouses, and carriers
• Maintain organized filing systems and shipping documentation
• Resolve scheduling conflicts and shipment issues
• Monitor delivery timelines and ensure customer requirements are met
• Provide outstanding customer service while supporting daily logistics operations

Physical Capabilities

• Ability to work at a computer workstation for extended periods
• Frequent phone, email, and system-based communication
• Ability to manage multiple tasks and deadlines simultaneously
• Strong attention to detail and organizational skills

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.