Customer Service Representative

ABT Insurance; Duluth (GA); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off (PTO)

Mon-Fri Schedule

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Life Insurance

Retirement Plan

Descrizione del lavoro

ABT Insurance in Duluth, GA is seeking a motivated Customer Service Representative to join our in-office team. You will handle inquiries, assist clients with claims, and provide personalized insurance solutions in a friendly, collaborative environment.

The role emphasizes accurate record-keeping, responsive service, bilingual Spanish is preferred, and opportunities for growth within a supportive company committed to client satisfaction.

Competenze

• High school diploma or equivalent; insurance qualifications are advantageous.
• Previous experience in customer service or insurance sales desirable.
• Strong verbal and written communication skills; bilingual Spanish preferred.
• Ability to help clients and provide excellent customer service.
• Problem-solving skills and quick thinking.
• Detail-oriented with ability to handle multiple tasks efficiently.

Mansioni

• Provide excellent customer service by responding to inquiries and resolving issues related to insurance policies.
• Assist clients in understanding and processing their claims accurately and efficiently.
• Maintain and update client information in the database to ensure records are current.
• Collaborate with team members to develop client-specific solutions that enhance satisfaction.
• Build and nurture strong relationships with clients to promote loyalty and retention.
• Stay updated on company policies, products, and industry regulations to assist clients.

Conoscenze

Customer service

Bilingual Spanish

Communication skills

Problem-solving

Organizational skills

Professionalism

Formazione

High school diploma or equivalent

Additional qualifications in insurance or related fields (advantageous)

Strumenti

CRM software

Descrizione del lavoro

Job Description

Join ABT Insurance, a reputable leader in the insurance industry in Duluth, Georgia, as we seek a motivated and enthusiastic Customer Service Representative to join our dynamic team. Our company is committed to delivering exceptional service and ensuring the utmost satisfaction of our clients. As a key member of our in-office team, you will play an integral role by providing outstanding customer support and personalized insurance solutions. This position is an exciting opportunity for individuals who thrive in a vibrant and positive work environment and are eager to grow with us. With a strong commitment to fostering a welcoming atmosphere, ABT Insurance is dedicated to building long-term relationships with our clients by offering reliable and inviting service. Your contributions will be highly valued, and you'll be part of an energetic team that believes in the power of collaboration and community. We invite you to join us and make a meaningful impact in the lives of those we serve.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Dental Insurance
• Vision Insurance
• Hands on Training
• Career Growth Opportunities
• Life Insurance
• Retirement Plan

Responsibilities

Provide excellent customer service by responding to inquiries, resolving issues, and providing information regarding insurance policies in a timely manner.

Assist clients in understanding and processing their claims, ensuring accuracy and efficiency throughout the claims process.

Maintain and update client information in the database to ensure all records are current and accurate.

Collaborate with team members to develop and implement client-specific solutions that enhance customer satisfaction.

Build and nurture strong relationships with clients to foster loyalty and promote long-term retention.

Stay updated on company policies, products, and industry regulations to effectively inform and assist clients.

Requirements

Education: High school diploma or equivalent; additional qualifications in insurance or related fields are advantageous.

Experience: Previous experience in customer service or insurance sales is desirable.

Communication Skills: Strong verbal and written communication skills are essential. Bilingual Spanish preferred.

Customer Service: A genuine interest in helping clients and providing excellent customer service.

Problem-solving: Ability to think on your feet and provide solutions to client inquiries.

Organizational Skills: Detail-oriented with the ability to handle multiple tasks efficiently.

Professionalism: A positive attitude and professional demeanor are must-haves.

Technical Skills: Familiarity with using computer systems and CRM software.