Customer Service Insurance Representative

Mathenia Insurance Group LLC; Saint Peters (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

Ongoing training and development opportunities

Friendly and supportive work environment

Job summary

A leading insurance provider in Saint Peters, Missouri, is seeking an Insurance Customer Service Representative. The role involves connecting with clients to assess their insurance needs, explaining product offerings, and providing ongoing customer support. Candidates should have previous insurance customer service experience and possess excellent communication skills. The organization offers a competitive salary and benefits package along with training opportunities in a supportive environment.

Qualifications

• Previous customer service insurance experience required.
• Ability to work well in a team environment and independently.
• Positive, empathetic, and professional attitude essential.

Responsibilities

• Connect with prospective clients to assess their insurance needs.
• Present and explain insurance products and policies to clients.
• Provide ongoing customer service and build lasting relationships.
• Maintain detailed records of customer interactions.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Teamwork

Empathy

Professional attitude

Job description

Benefits

• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

Are you a customer-focused individual with a passion for helping others? We’re looking for an Insurance Customer Service Representative to join our team!

About Us

At Mathenia Insurance, we strive to provide exceptional service and trusted insurance solutions to our clients. Our goal is to build lasting relationships while offering a positive experience every step of the way. Join a team of professionals who are dedicated to delivering personalized, friendly, and efficient customer service.

Key Responsibilities

• Connect with prospective clients to assess their insurance needs
• Present and explain insurance products and policies to clients
• Provide ongoing customer service and build lasting relationships
• Provide accurate information to clients regarding coverage, pricing, and terms
• Assist customers with policy changes, renewals, and cancellations
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to ensure seamless service and accurate information
• Follow up with customers as needed to ensure satisfaction

Qualifications

• Previous customer service insurance experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work well in a team environment and independently
• Positive, empathetic, and professional attitude

Why Join Us?

• Competitive salary and benefits package
• Ongoing training and development opportunities
• Friendly and supportive work environment

If you are passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to meet you!