Bilingual Insurance Customer Support Specialist

ABT Insurance; Duluth (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Life Insurance

Retirement Plan

Job summary

ABT Insurance in Duluth, GA is seeking a motivated Customer Service Representative to join our in-office team. You will handle inquiries, assist clients with claims, and provide personalized insurance solutions in a friendly, collaborative environment.

The role emphasizes accurate record-keeping, responsive service, bilingual Spanish is preferred, and opportunities for growth within a supportive company committed to client satisfaction.

Qualifications

• High school diploma or equivalent; insurance qualifications are advantageous.
• Previous experience in customer service or insurance sales desirable.
• Strong verbal and written communication skills; bilingual Spanish preferred.
• Ability to help clients and provide excellent customer service.
• Problem-solving skills and quick thinking.
• Detail-oriented with ability to handle multiple tasks efficiently.

Responsibilities

• Provide excellent customer service by responding to inquiries and resolving issues related to insurance policies.
• Assist clients in understanding and processing their claims accurately and efficiently.
• Maintain and update client information in the database to ensure records are current.
• Collaborate with team members to develop client-specific solutions that enhance satisfaction.
• Build and nurture strong relationships with clients to promote loyalty and retention.
• Stay updated on company policies, products, and industry regulations to assist clients.

Skills

Customer service

Bilingual Spanish

Communication skills

Problem-solving

Organizational skills

Professionalism

Education

High school diploma or equivalent

Additional qualifications in insurance or related fields (advantageous)

Tools

CRM software

Job description

ABT Insurance in Duluth, GA is seeking a motivated Customer Service Representative to join our in-office team. You will handle inquiries, assist clients with claims, and provide personalized insurance solutions in a friendly, collaborative environment.

The role emphasizes accurate record-keeping, responsive service, bilingual Spanish is preferred, and opportunities for growth within a supportive company committed to client satisfaction.