Customer Service Representative

ISU Research Park; Ankeny, Northern (IA, KY); Hybrid; USD 22,041 - 33,062; Full time

Job summary

Isupark in Des Moines, IA is seeking a Customer Service Representative to manage ongoing relationships with customers in a designated area by accepting freight, resolving issues and maintaining customer requirements.

You will develop and maintain relationships, book freight, track pre-booked freight, solicit additional business, and collaborate with sales, fleet managers and internal teams to ensure timely, accurate service.

Qualifications

• Four-year degree or equivalent experience in Transportation/Logistics.
• Proficient keyboarding and 10-key.
• Strong attention to detail and problem solving.
• Strong customer solicitation skills for freight.
• Excellent interpersonal communication abilities.
• Ability to work in a fast-paced environment and handle stress.
• Able to write routine reports and correspondence.

Responsibilities

• Develop and maintain relationships with customers.
• Review incoming trucks to book freight and meet productivity goals.
• Maintain assigned territory of customers.
• Log pre-booked freight not immediately assigned.
• Contact customers to solicit additional freight.
• Research and resolve customer inquiries and problems.
• Communicate with customers, sales, fleet managers, and internal staff.
• Participate in total quality management and process-improvement teams.
• Use web-based tools to gather and track operation data.
• Enter customer data and shipping instructions into a database.

Skills

Relationship management

Keyboard proficiency/10-key

Detail-oriented

Problem solving

Customer solicitation

Interpersonal skills

Adaptability under stress

Report writing

Education

Bachelor's degree

Job description

Location: Des Moines, IA | Corporate Office

Job Description

PRIMARY FUNCTION: The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problem
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS / EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics and/or relevant experience
• Fluent in keyboard proficiency and 10-key
• Ability to plan, organize, be attentive to detail and possess strong problem-solving skills
• Strong customer solicitation skills
• Excellent interpersonal skills
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high-volume telephone environment