Corporate Customer Service Representative (Full-Time)

Dayton Freight Lines; North Dayton (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Paid holidays and vacation

Comprehensive benefits package

Job summary

Dayton Freight Lines in North Dayton, Ohio, is seeking Customer Service Representatives to assist both internal and external customers with various inquiries including freight pickup requests and shipment tracing. The ideal candidate will thrive in a fast-paced environment and possess exceptional communication skills.

This role requires proficiency in Microsoft Office and the ability to manage high call volumes while maintaining a professional relationship with customers. Comprehensive benefits and competitive weekly pay are offered.

Qualifications

• Proficient in Microsoft Office programs and keyboarding.
• Ability to work in a fast-paced environment.
• Strong communication and customer service skills.

Responsibilities

• Assist callers in a timely manner and handle customer admin.
• Provide support for the Reception position during breaks.
• Work in a team to answer group calls and emails.
• Support the Customer Service Department and handle daily admin tasks.

Skills

Skillful in Microsoft Office Programs

Excellent keyboarding skills

Experience handling high volume of phone calls

Exceptional communication skills

Attention to detail

Job description

Overview

Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist callers in a timely manner
• Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests
• Promptly reply to messages in the group voicemails
• Provide break, lunch and vacation support for the Reception position
• Work in a team setting to efficiently and effectively answer group calls and emails
• Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
• Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:
  • Tracing shipments, ETA’s, delivery notifications
  • Schedule pickups
  • Image Documents
  • Website Questions
  • Guaranteed service questions/assistance
  • Freight bill questions and corrections
• Maintain a friendly, efficient, and professional working relationship with all customers and employees
• Work with and support all aspects of our partnership business
• Follow Company procedures at all times
• Publicly support the mission, vision, and values of Dayton Freight Lines
• Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
• Handle other daily admin requirements as assigned

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Physical Demands

Hours are 09:30am - 06:00pm Monday through Friday.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

CSR, Customer Service, family, culture, LTL, transportation, customer oriented