Customer Relations Representative - 45205

Globe Life AIL - McQuade Organization; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Performance-based bonuses

Health, life, and retirement benefits

Merit-based promotions

Job summary

Globe Life AIL - McQuade Organization is hiring a full-time Customer Care Specialist to join their team in Price Hill, Ohio. This role involves providing customer support through various channels including email, phone, and live chat. Ideal candidates should possess excellent communication skills and a customer-first mindset. The company offers weekly pay, performance-based bonuses, and benefits including health and retirement plans, within a supportive team environment. Opportunities for growth into leadership are available.

Qualifications

• Strong communicator with a passion for helping others.
• Ability to learn quickly and stay organized.
• Previous customer service or soft sales experience is a plus.

Responsibilities

• Serve as the first point of contact for customer support.
• Respond to inquiries and assist with services.
• Update and maintain support documentation.

Skills

Excellent written and verbal communication

Customer-first mindset

Organizational skills

Problem-solving

Ability to multitask

Tools

CRM platforms

Job description

Join our growing team in Price Hill, Ohio, where you’ll build lasting client relationships, provide tailored solutions, and grow your career in a supportive environment.

Full-Time Entry-Level Position – Customer Service Experience Wanted!

Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team!

Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families.

Qualifications:

• An advocate – You care deeply about the customer experience and stop at nothing to deliver value.
• A creative problem solver – You can think outside the box and find the best solution using available tools.
• A wordsmith – You’re clear, concise, and approachable in both written and verbal communication.
• A helper – You’re patient and understanding, committed to creating positive interactions.
• An organized multitasker – You juggle tasks with ease and maintain high productivity.
• A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed.

Responsibilities:

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share your knowledge with teammates.

What We’re Looking For:

• Excellent written and verbal communication skills.
• Commitment to working hard to grow.
• A customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms.
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset – we value coach ability over perfection!

Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit.

What We Offer:

• Weekly pay plus performance-based bonuses
• Health, life, and retirement benefits
• Merit-based promotions and opportunities for advancement into leadership roles
• A supportive, team-oriented culture that values your growth

Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people!

Customer Relations jobs in Price Hill, OH – Apply now to join a top company offering career growth, remote flexibility, and excellent earning potential.