Customer Service - Call Center

MyStaff; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

MyStaff in Omaha, NE is seeking a dedicated Customer Service Representative to handle high-volume inbound and outbound calls, emails, and inquiries. You will provide accurate information on products, services, orders, and accounts, and assist with scheduling, orders, and updates.

The role emphasizes professionalism, confidentiality, and a customer-focused approach, requiring excellent communication, active listening, and data-entry accuracy.

Qualifications

• 1+ year of customer service, call center, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Comfortable handling a high volume of inbound and outbound calls.
• Professional, friendly, and customer-focused approach.
• Strong attention to detail and accurate data entry skills.
• Ability to navigate multiple computer systems and applications.
• Ability to multitask and prioritize in a fast-paced environment.
• Dependable, organized, and able to work effectively as part of a team.
• Ability to maintain confidentiality and follow company policies and procedures.
• High school diploma or equivalent preferred.

Responsibilities

• Handled high-volume inbound and outbound customer calls, emails, and inquiries.
• Provided accurate information regarding products, services, orders, and account-related questions.
• Assisted customers with scheduling, order processing, account updates, and general service needs.
• Verified and updated customer information while maintaining accurate records in company systems.
• Documented customer interactions, follow-up activities, and service requests.
• Escalated complex questions and issues to the appropriate department or supervisor.
• Followed established procedures and quality standards while delivering professional, timely customer service.
• Maintained confidentiality and accuracy while managing multiple customer needs and priorities.

Skills

Excellent communication

Active listening

Problem solving

Multitasking

Data entry accuracy

Team player

Education

High school diploma or equivalent

Job description

• Handled high-volume inbound and outbound customer calls, emails, and inquiries.
• Provided accurate information regarding products, services, orders, and account-related questions.
• Assisted customers with scheduling, order processing, account updates, and general service needs.
• Verified and updated customer information while maintaining accurate records in company systems.
• Documented customer interactions, follow-up activities, and service requests.
• Escalated complex questions and issues to the appropriate department or supervisor.
• Followed established procedures and quality standards while delivering professional, timely customer service.
• Maintained confidentiality and accuracy while managing multiple customer needs and priorities.

Responsibilities:

• Handled high-volume inbound and outbound customer calls, emails, and inquiries.
• Provided accurate information regarding products, services, orders, and account-related questions.
• Assisted customers with scheduling, order processing, account updates, and general service needs.
• Verified and updated customer information while maintaining accurate records in company systems.
• Documented customer interactions, follow-up activities, and service requests.
• Escalated complex questions and issues to the appropriate department or supervisor.
• Followed established procedures and quality standards while delivering professional, timely customer service.
• Maintained confidentiality and accuracy while managing multiple customer needs and priorities.

Qualifications:

• 1+ year of customer service, call center, or related experience preferred
• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Comfortable handling a high volume of inbound and outbound calls
• Professional, friendly, and customer-focused approach
• Strong attention to detail and accurate data entry skills
• Ability to navigate multiple computer systems and applications
• Ability to multitask and prioritize in a fast-paced environment
• Dependable, organized, and able to work effectively as part of a team
• Ability to maintain confidentiality and follow company policies and procedures
• High school diploma or equivalent preferred