Sales & Customer Support Specialist

A.R. Mazzotta; Deep River (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

AAA Membership

Job summary

A.R. Mazzotta in Deep River, CT, is seeking a Sales & Customer Support Specialist to be a key resource for customers, sales representatives, vendors, and internal teams.

This role blends customer service, order management, and sales support to ensure questions are answered, orders are processed accurately, and customers receive timely information.

Qualifications

• Experience in customer service, sales support, or order processing.
• Strong verbal and written communication.
• Detail-oriented with accuracy.
• Ability to manage multiple requests, prioritize workload, and meet deadlines.
• Familiarity with ERP or order management systems is a plus.
• SharePoint experience is a plus.

Responsibilities

• Serve as a primary contact for customer calls and inquiries.
• Provide timely support to customers, sales reps, vendors, and internal teams.
• Respond to questions about products, orders, availability, and status.
• Enter and process orders in the ERP system.
• Follow up on quotes and outstanding order information.
• Communicate product and order information clearly.
• Monitor orders and help resolve issues.
• Develop understanding of products, systems, and go-to-market processes.
• Maintain accurate customer and order records.
• Collaborate with sales and internal departments to ensure timely updates.
• Use ERP, SharePoint, Microsoft Office, and other company systems as needed.

Skills

Customer service

Order entry

Communication skills

Attention to detail

Multi-tasking

Team oriented

Tools

ERP system

SharePoint

Microsoft Office

Job description

Sales & Customer Support Specialist $18 - $20 per hour | Contract-to-Hire | Deep River Area

We are seeking a Sales & Customer Support Specialist to be a key resource for customers, sales representatives, vendors, and internal teams. This role combines customer service, order management, and sales support, ensuring questions are answered, orders are processed accurately, and customers receive timely and reliable information.

Responsibilities

• Serve as a primary point of contact for incoming customer calls and inquiries
• Provide professional and timely support to customers, sales representatives, vendors, and internal teams
• Respond to questions regarding products, orders, availability, and order status
• Accurately enter and process customer orders through the company's order management/ERP system
• Follow up on quotes, customer requests, and outstanding order information
• Communicate product and order information clearly and accurately
• Monitor orders and assist with resolving questions, discrepancies, or issues
• Develop a strong understanding of company products, systems, and go-to-market processes
• Maintain accurate customer and order records
• Collaborate with sales and internal departments to ensure orders are processed efficiently and customers receive timely updates
• Utilize ERP, SharePoint, Microsoft Office, and other company systems as needed

Qualifications

• Previous experience in customer service, sales support, order entry, order processing, or a related role
• Strong professional verbal and written communication skills
• Excellent attention to detail with a strong focus on accuracy
• Ability to manage multiple requests, prioritize workload, and meet deadlines
• Strong organizational and follow-up skills
• Team-oriented approach with a willingness to support coworkers and contribute to shared goals
• Positive, adaptable attitude and willingness to learn new products, systems, and processes
• Comfortable working with computers and learning new software
• ERP or order management system experience is a plus
• SharePoint experience is a plus

Pay: $18 - $20 per hour, based on experience

Benefits: We offer benefits to employees on qualifying long-term assignments: Health, Dental, Vision insurance, Paid Time Off, MyCTSavings Retirement Savings Plan, AAA Membership. Additional benefits and eligibility may vary by assignment.

Employment: Contract-to-hire

Current Location: Deep River area

Future Location: The company is planning to relocate to Hamden in 2027

A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.