Customer Service Representative

Frontline Source Group; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefit plan

Paid Time Off

Weekly direct deposit

Medical

Dental

Vision

Job summary

An established industry player is seeking dedicated Customer Service Representatives to join their team in Dallas. This role involves managing customer inquiries, providing solutions, and ensuring satisfaction. The ideal candidates will have a strong problem-solving mindset, excellent communication skills, and the ability to work independently. With a focus on customer engagement, you will play a crucial role in maintaining high service standards. Join a company that values your contributions and offers comprehensive benefits, including medical, dental, and paid time off. If you are ready to make a difference in customer service, this opportunity is for you!

Qualifications

• 2-3 years of customer support experience required.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Manage customer inquiries via phone and email with professionalism.
• Collaborate with teams to ensure smooth service delivery.

Skills

Problem-solving skills

Communication skills

Active listening

Multitasking

Time-management

Bilingual

Education

High school diploma or equivalent

Tools

CRM systems

ServiceChannel

Microsoft Excel

Job description

Our client in Dallas, Texas has an immediate opening for 2 Customer Service Representatives on a contract to hire basis.

Company Profile:
Environmental Services
In business over 20 years
Fully In Office

Customer Service Representative Role:
The Customer Service Representative will be responsible for managing customer inquiries proactively, finding solutions, and ensuring overall customer satisfaction.

1. Respond to customer inquiries via phone and email maintaining professionalism and efficiency.
2. Identify customer concerns, evaluate their needs, and provide the most suitable resolutions.
3. Act quickly to resolve issues while keeping customers updated throughout the process.
4. Record interactions and solutions in the CRM system for accurate tracking.
5. Collaborate with internal and external teams to ensure smooth service delivery and problem resolution.
6. Utilize strong problem-solving skills to address challenges independently, escalating when necessary.
7. Generate reports and monitor cases to ensure timely follow-ups and complete customer satisfaction.
8. Assist field employees as needed, including managing logistics, shipping materials, and supplies to stores and drivers.

Customer Service Representative Profile:

1. High school diploma or equivalent.
2. 2-3 years of proven customer support experience.
3. Strong problem-solving skills with a figure-it-out mindset.
4. Ability to work independently and take initiative.
5. Strong phone and email communication skills with active listening and clear problem resolution.
6. Familiarity with CRM systems; ServiceChannel experience is a plus.
7. Ability to adapt to different customer communication styles and de-escalate tense situations.
8. Excellent multitasking, prioritization, and time-management skills.
9. Working knowledge of Microsoft Excel and ability to quickly learn new software.
10. Bilingual a plus.

Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis, and weekly direct deposit.

Features and Benefits of Client:
Medical
Dental
Vision
PTO

Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.

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