CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)

MCI; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Benefits

Paid Training

Incentives & Rewards

Job summary

MCI is looking for dedicated Customer Service Representatives to join their team in Dallas, TX. This role offers both full-time and part-time positions, focusing on supporting various clients. Ideal candidates will have strong problem-solving skills and a commitment to customer satisfaction, making this an excellent entry-level opportunity for those from diverse backgrounds.

Responsibilities include managing customer interactions with professionalism and ensuring that inquiries are handled promptly. The position offers comprehensive training and opportunities for growth in a supportive environment.

Qualifications

• Must be 18 years or older.
• Experience with data entry utilizing a computer.
• Ability to read and speak English fluently.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Listen to customers and understand their needs.
• Utilize systems and technology for account management.

Skills

Customer service orientation

Communication skills

Organizational skills

Data entry skills

Problem-solving aptitude

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Overview

Customer Service Representative (Full‑time & Part‑time)

Location: Dallas, TX

We are looking for full‑time and part‑time customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact‑find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on‑site, entry‑level position. Prior contact center experience isn’t required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply. To be considered, you must complete a full application on our company careers page.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to accurately answer customer questions.
• Comply with requirements surrounding confidential information and personal information.
• Appropriately Escalate customer issues with the managerial team.
• Ensure first call resolution through problem solving and effective call handling.
• Attend meetings and training and review all new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Qualifications

Required

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data‑entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high‑speed internet connection (Download speed of 20 Mbps+).
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Ability to work regularly scheduled shifts during designated hours of operation, including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Benefits

• Paid Time Off (PTO) and paid holidays.
• Incentives & Rewards: participation in daily, weekly, and monthly contests including cash bonuses.
• Health Benefits: comprehensive medical, dental, and vision coverage after required waiting periods.
• Retirement Savings: retirement savings programs where available.
• Disability Insurance: short‑term disability coverage.
• Life Insurance: access to life insurance options.
• Supplemental Insurance: accident and critical illness insurance.
• Career Growth: focus on internal promotions and advancement opportunities.
• Paid Training: learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: team‑oriented culture fosters collaboration and engagement.
• Casual Dress Code: work in comfortable attire.

Conditions of Employment

• Must be authorized to work in the United States.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Physical Requirements

This job operates in a professional office environment and is largely sedentary. The employee will sit/stand for long periods using a computer and telephone headset, operate office equipment, and may be required to move around the office, reach, lift or carry up to forty (40) pounds. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, the company will provide reasonable accommodations when requested by a qualified applicant or employee unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

The company maintains a work environment free from discrimination. All aspects of employment are based solely on merit and qualifications. The company shall not tolerate discrimination or harassment based on protected characteristics. The company will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.