Customer Service Representative

Coforge Limited; Dallas (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Coforge Limited in Dallas, TX is seeking a Customer Service Representative to provide excellent customer support via phone, email, and ticketing systems. The role involves coordinating with tax offices, internal teams, and external clients to resolve inquiries and issues.

The ideal candidate will handle inquiries efficiently, maintain detailed records, and collaborate with various departments to ensure accurate resolutions.

Qualifications

• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Proficiency with email, ticketing systems, and Microsoft Office applications.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Professional and customer-focused attitude.

Responsibilities

• Handle inbound and outbound customer phone calls professionally and efficiently.
• Respond to customer inquiries via email in a timely manner.
• Manage and resolve customer issues through the ticketing system.
• Conduct research and communicate with tax offices regarding customer requests and concerns.
• Collaborate with internal departments to ensure customer issues are resolved accurately.
• Provide support and updates to external clients as needed.
• Maintain accurate records of customer interactions and resolutions.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.

Skills

Verbal communication

Written communication

Microsoft Office

Ticketing systems

Multitasking

Customer-focused

Tools

Ticketing systems

CRM software

Job description

Job Title: Customer Service Representative
Location: Dallas, TX (Onsite)
Pay Rate: $17.00/hour on W2
Shift: Monday to Friday, 8:00 AM to 5:00 PM CST

Job Overview

We are seeking a Customer Service Representative to join our team in Dallas, TX. The ideal candidate will be responsible for providing excellent customer support through phone calls, emails, and ticketing systems while assisting with research and communication involving tax offices, internal teams, and external clients.

Key Responsibilities

• Handle inbound and outbound customer phone calls professionally and efficiently.
• Respond to customer inquiries via email in a timely manner.
• Manage and resolve customer issues through the ticketing system.
• Conduct research and communicate with tax offices regarding customer requests and concerns.
• Collaborate with internal departments to ensure customer issues are resolved accurately.
• Provide support and updates to external clients as needed.
• Maintain accurate records of customer interactions and resolutions.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.

Qualifications

• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Proficiency with email, ticketing systems, and Microsoft Office applications.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Professional and customer-focused attitude.

Schedule & Compensation

• Monday to Friday, 8:00 AM to 5:00 PM CST
• $17.00/hour on W2