Customer Experience Pro - Fast-Paced CSR (Contract-to-Hire)

Frontline Source Group - Nationwide Staffing & Executive Search; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Long-term growth potential

Comprehensive staffing support

Job summary

A reputable staffing agency is seeking a Customer Service Representative to join a well-established environmental services company in Dallas, Texas. This contract-to-hire role emphasizes delivering exceptional customer experiences, managing inquiries, and resolving issues efficiently. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and familiarity with CRM systems. This opportunity offers long-term growth potential within a stable organization.

Qualifications

• 2–3 years of customer service experience.
• Ability to adapt communication style and de-escalate situations.
• Strong prioritization and time management abilities.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assess customer concerns and provide effective resolutions.
• Document interactions in the CRM system.

Skills

Strong problem-solving skills

Excellent phone communication

Excellent email communication

Bilingual skills

Strong multitasking abilities

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Excel

Job description

A reputable staffing agency is seeking a Customer Service Representative to join a well-established environmental services company in Dallas, Texas. This contract-to-hire role emphasizes delivering exceptional customer experiences, managing inquiries, and resolving issues efficiently. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and familiarity with CRM systems. This opportunity offers long-term growth potential within a stable organization.