Customer Experience Specialist

Start Club Corp; Culver City (CA); On-site; USD 38,000 - 65,000; Full time

Job summary

StartClub Corp in Culver City is seeking a Customer Service Representative to provide friendly, professional assistance to customers by phone, email, and in person. You will answer questions, coordinate follow-ups, and help maintain accurate records to ensure a positive experience.

The role emphasizes clear communication, reliability, and the ability to manage multiple requests, with opportunities to grow in a fast-moving team and support ongoing client relationships.

Qualifications

• Strong verbal and written communication skills.
• Friendly and professional approach.
• Good organizational and problem-solving skills.
• Basic computer and data-entry abilities.
• Ability to manage multiple customer requests.
• Reliable and punctual.
• Previous customer service experience is preferred but not required.

Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Provide accurate information about company services and processes
• Assist with appointment scheduling and confirmations
• Document customer interactions and update records
• Follow up on customer requests
• Communicate customer concerns to the appropriate team member
• Assist with resolving routine customer questions
• Maintain accurate customer information

Skills

Verbal communication

Written communication

Organizational skills

Problem-solving

Data entry

Multitasking

Reliability

Customer service experience preferred

Tools

Computer basics

Job description

StartClub Corp in Culver City is seeking a Customer Service Representative to provide friendly, professional assistance to customers by phone, email, and in person. You will answer questions, coordinate follow-ups, and help maintain accurate records to ensure a positive experience.

The role emphasizes clear communication, reliability, and the ability to manage multiple requests, with opportunities to grow in a fast-moving team and support ongoing client relationships.