Customer Service Representative

PFS Group; Crystal City (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Performance bonus up to $450/month

10 days PTO in first year

Birthday off after first year

Medical, dental, and vision insurance

401(k) retirement plan with company 1:

Job summary

PFS Group is seeking an on-site Customer Service Representative in Crystal City, TX to assist patients with account questions, payment plans, and billing inquiries. You will work in a fast-paced call center environment, upholding our commitment to excellent customer service and accuracy.

The role emphasizes empathy, effective communication, and adherence to performance metrics. Remote work may be considered after 90 days based on performance and attendance.

Qualifications

• Customer service mindset and strong verbal communication skills.
• Ability to stay calm under pressure and handle sensitive conversations.
• Experience in a call center or high-volume phone environment preferred.

Responsibilities

• Communicate with patients by phone to resolve account balances
• Help patients understand their bill and assist with payment options
• Accurately document conversations and collect and verify patient information
• Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism
• Meet daily and monthly performance metrics including call volume and quality
• Collaborate with team leads and trainers to grow your knowledge and effectiveness

Skills

Customer service mindset

Verbal communication

Calm under pressure

Computer literacy

Call center experience

Healthcare background

CUBS

EPIC

Bilingual Spanish/English

Education

No specific degree required

Tools

CUBS

EPIC

Job description

Job Details

Job Location: Crystal City - Crystal City, TX 78839

Position Type: Full Time

Salary Range: $13.00 Hourly

Job Category: Entry Level

At PFS Group, one of the nation’s fastest-growing patient financial services companies, we help patients understand and resolve their medical bills with clarity while delivering exceptional customer service. As a Customer Service Representative (CSR), you will play a key role in our call center by assisting patients with account questions, setting up payment plans, and providing thoughtful, attentive care. This is your opportunity to join a growing, friendly, and mission-driven team that values outstanding customer service, rewards strong performance, and is committed to doing the right thing for every patient.

Job Responsibilities

• Communicate with patients by phone to resolve account balances
• Help patients understand their bill and assist with payment options
• Accurately document conversations and collect and verify patient information
• Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism
• Meet daily and monthly performance metrics including call volume and quality
• Collaborate with team leads and trainers to grow your knowledge and effectiveness

Qualifications and Skills

• Customer service mindset and strong verbal communication skills
• Ability to stay calm under pressure and handle sensitive conversations
• Computer literacy (navigating multiple systems at once)
• Experience in a call center or high-volume phone environment preferred
• Healthcare or insurance background is a plus
• CUBS, EPIC, or similar platform experience is a plus
• Bilingual (Spanish/English) is a plus

Benefits

• Earn up to $450 per month through our performance bonus program
• 10 days PTO in your first year
• Paid birthday off after your first year
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Company-provided life insurance and long-term disability
• Weekday-only call center: no nights or weekends (variety of shifts available)
• Referral bonus program
• Friendly, mission-driven workplace with opportunities to grow

Workplace Expectations and Requirements

• Employment is contingent upon successfully passing a pre-employment background check and drug screening
• Professional appearance and conduct are expected at all times
• PFS Group is a non-smoking workplace
• Candidates must be legally authorized to work in the United States
• This position is based on-site at our call center for the first 90 days
• Remote work opportunities may be available after 90 days, contingent upon meeting performance, quality, and attendance standards