Patient Service Representative (Remote)

Lone Star Circle of Care; United States; Remote; USD 35,000 - 45,000; Full time

Job summary

Lone Star Circle of Care in the United States is seeking motivated Call Center Patient Service Representatives to join our team. This role provides first‑line customer service for multiple LSCC service lines, supports insurance verification or sliding fee screenings, and helps patients with scheduling and reminders.

Ideal candidates have a high school diploma or GED, at least one year of customer service experience, and strong computer skills.

Qualifications

• High school diploma or GED preferred; education may be substituted with work experience
• Minimum of one year of customer service experience
• Excellent computer skills and the ability to learn new computer programs efficiently

Responsibilities

• Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
• Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
• Assesses patient requests and implied needs, using probing and clarifying questions
• Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments

Skills

Customer service

Computer skills

Remote work

Communication skills

Education

High school diploma or GED

Tools

Computer programs

Job description

We’re looking for motivated, patient‑focused professionals to join our team as Call Center Patient Service Representatives.

A Day in the Life of a Call Center Patient Service Representative may look like this:

• Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
• Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
• Assesses patient requests and implied needs, using probing and clarifying questions
• Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments

We ask our Call Center Patient Service Representatives to possess a minimum of:

• High school diploma or GED preferred; additional work experience may be substituted in lieu of education
• Minimum of one (1) year of customer service experience
• Excellent computer skills and the ability to learn new computer programs efficiently

The following experience/skills are preferred:

• Six (6) months prior medical office or healthcare setting experience
• Minimum three (3) months call center experience
• Bilingual English/Spanish language and writing skills

Key Success Factors

Some key factors that will make an individual successful in this role:

• Strong communication skills and a positive, team‑oriented attitude
• Ability to work independently in a remote setting
• Dependable, punctual, and able to meet performance expectations

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·