PATIENT COLLECTIONS REPRESENTATIVE

Signaturecare Emergency Center Master; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits start on the first of月

Medical, dental and vision plans

401(k)

Company-paid life insurance

Paid Time Off

Job summary

Signaturecare Emergency Center Master is seeking a Patient Collections Representative in Houston, TX to manage high-volume calls, explain billing processes, and arrange payment plans for self-pay and post-insurance balances. The role emphasizes accuracy, patient care, and collaboration with the billing team.

The ideal candidate has 3+ years in medical call centers, strong communication skills, and proficient use of Windows and Microsoft Office, with a typing speed of 40 WPM.

Qualifications

• High School Diploma or GED required.
• 3+ years of professional experience within a medical call center environment.
• Proficient in Windows OS and Microsoft Office Word, Excel, and Google Sheets.
• Ability to multitask while managing phone calls.
• Accurate typing speed of 40 WPM.
• Ability to interpret and explain Explanation of Benefits (EOB).
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving capabilities.
• Experience in de-escalation techniques for resolving difficult patient interactions.

Responsibilities

• Facilitate the recovery of outstanding patient balances by handling high-volume calls.
• Evaluate patient accounts to determine eligibility for payment plans or financial assistance.
• Persuade patients to make payments or set up structured payment plans while maintaining a positive experience.
• Research and resolve billing discrepancies by reviewing EOBs and coverage.
• Maintain accurate records of all collection efforts and interactions in the billing system.
• De-escalate complex billing disputes using clear, simple language.
• Achieve individual and team cash collection targets and call quality KPIs.
• Maintain attendance and productivity in a high-speed call center environment.

Skills

Medical call center

EOB interpretation

Microsoft Office

Typing 40 WPM

De-escalation

Strong communication

Education

High School Diploma or GED

Tools

PM software

Job description

Job Location: Houston, TX 77077, Position Type: Full Time, Salary Range: $18.00 - $20.00 Hourly, Job Shift: Day, The Patient Collections Representative is a high-impact communicator dedicated to handling patients’ questions, complaints, billing issues, and claims processing questions. The Patient Collections Representative explains the billing process in detail and addresses any other patient billing concerns. This position will serve as the primary point of contact for self-pay and post-insurance balances, arrange payment plan options, and is responsible for documenting all patient interactions in the appropriate PM software. This role requires a blend of analytical accuracy to ensure billing statements are correct and providing a supportive, seamless experience for the patient while navigating through the financial complexities of their healthcare journey.

Qualifications:

• High School Diploma or G.E.D. equivalent.
• 3+ years of professional experience within a medical call center environment.
• Proficient in Windows OS and Microsoft Office Word, Excel, and Google Sheets.
• Ability to multitask while simultaneously managing phone calls.
• Accurate typing speed of 40 WPM.
• Proven ability to interpret and explain Explanation of Benefits (EOB) documents.
• Exceptional verbal and written communication skills.
• Strong analytical and problem-solving capabilities.
• Experienced in de-escalation techniques for resolving difficult patient interactions.
• Self-motivated with a positive attitude and a commitment to teamwork.

Job Responsibilities / Duties

• Facilitate the recovery of outstanding patient balances by managing high-volume inbound and outbound calls in a professional, goal-oriented environment.
• Evaluate patient accounts to determine eligibility for payment plans, financial assistance, or charity care based on established organizational policies.
• Utilize persuasive communication and active listening to secure immediate payments or set up structured payment plan options while maintaining a positive patient experience.
• Research and resolve billing discrepancies by reviewing insurance Explanation of Benefits and coverage eligibility to ensure accurate patient balances.
• Maintain accurate and detailed records of all collection efforts, payment arrangements, and patient interactions within the billing system to ensure a clear audit trail.
• De-escalate complex billing disputes using clear, simple language to educate patients on their financial responsibilities and explanation of benefits.
• Consistently achieve individual and team production targets related to cash collection goals and call quality KPIs for efficiency, production, accuracy, and customer satisfaction within a high-speed call center environment.
• Maintain excellent attendance and productivity while navigating diverse, high-complexity interactions daily.

Working Conditions

• Frequent speaking and listening using a headset.
• Continuous use of hands and fingers for keyboarding and mouse navigation.
• Extended periods of working at a computer.
• Moderate noise level due to conversations, computers, printers, and general floor activity.
• Frequent standing, walking, and sitting during the workday.
• Must submit to random drug screenings.

Full-Time Benefit Perks:

• Health benefits start on the first of the month after hire
• Medical, dental and vision plans with sliding-scale premiums
• 100% coverage for preventive health services
• HSA and FSA options available
• Company-paid life insurance and long-term disability
• 401(k) with contributions starting after 30 days
• 100% match on the first 4%,
• Full vesting after 3 years
• Access to exclusive employee discounts on travel, fitness, shopping, and more
• Paid Time Off

Join us and make a significant impact on our company’s success in reaching our target audience and driving business growth.