Customer Service Representative

QUICK FIX; Anaheim (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Job summary

QUICK FIX is seeking a Customer Service Representative in Anaheim, CA to deliver exceptional support in person. The role includes handling inquiries via phone, email, and chat, resolving issues, and guiding customers through product information and promotions.

We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. Evening and morning shifts are available, with a 40-hour work week.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong phone etiquette and active listening abilities.
• Ability to multitask and prioritize tasks effectively.
• Proficient in data entry and navigating computer systems.
• Customer service-oriented with a problem-solving mindset.
• Ability to work well in a team environment.

Responsibilities

• Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries.
• Handle inbound and outbound calls in a professional and courteous manner.
• Provide accurate information about products, services, and promotions.
• Process orders, returns, and exchanges efficiently and accurately.
• Perform data entry tasks to update customer information in the system.
• Analyze customer needs and recommend suitable products or services.
• Upsell additional products or services to enhance the customer experience.

Skills

Verbal & written English

Phone etiquette

Multitasking

Data entry

Customer service mindset

Team player

Tools

Service Titan

Job description

Benefits

• 401(k)


• Dental insurance


• Flexible schedule


• Health insurance


• Vision insurance

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

We offer competitive pay, comprehensive training, and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Responsibilities

• Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries


• Handle inbound and outbound calls in a professional and courteous manner


• Provide accurate information about products, services, and promotions


• Process orders, returns, and exchanges efficiently and accurately


• Perform data entry tasks to update customer information in the system


• Analyze customer needs and recommend suitable products or services


• Upsell additional products or services to enhance the customer experience

Skills

• Excellent verbal and written communication skills in English (Spanish or other languages is a plus)


• Strong phone etiquette and active listening skills


• Ability to multitask and prioritize tasks effectively


• Proficient in data entry and navigating computer systems


• Customer service-oriented with a problem-solving mindset


• Ability to work well in a team environment


• Experience using Service Titan software is a plus

Benefits

• 401(k)


• Dental insurance


• Flexible schedule


• Health insurance


• Vision insurance

Shift

• Evening shift


• Morning shift

Ability to Relocate

• Anaheim, CA: Relocate before starting work (Required)

Work Location: In person