Customer Service Rep

Verst Group Logistics Inc; Litchfield Park (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Verst Group Logistics Inc. is seeking a detail‑oriented Customer Service Associate to support assigned accounts and manage day‑to‑day requests. You will interact with internal departments, maintain customer records, and prepare reports and paperwork for customers and management.

Responsibilities include processing orders in the ERP, handling inquiries, coordinating with production and shipping, invoicing, tracking inventory, and maintaining accurate account summaries.

Qualifications

• 2 years of customer service experience
• Experience using ERP systems for order processing
• Excellent written and verbal communication skills
• Ability to coordinate with multiple internal departments
• Proficient in Excel and data entry accuracy

Responsibilities

• Support customers and maintain relationships by researching and responding to inquiries and issues about orders, invoices, shipments, and inventory.
• Input customer orders into the ERP system and generate related paperwork for customers and internal teams.
• Review forecast demand and monitor inventory levels while coordinating with suppliers and production teams.
• Prepare and distribute account production plans and participate in customer meetings as needed.
• Invoice customers on schedule, manage aging invoices, and maintain accurate account summaries.

Skills

Customer service

Interpersonal communication

Microsoft Excel

Typing 30 wpm

Attention to detail

Education

High School diploma or GED

College degree in Logistics or related field preferred

Tools

ERP system

Customer portals

Microsoft Office

Job description

Responsible for the day-to-day support of assigned accounts, interacting with all internal departments. Sets up all customer records; prepares sales reports and other information required by customers or management; submits invoicing criteria and may support collection activities as needed. .

Duties and Responsibilities:

Essential Functions:

• Support customers and maintain excellent working relationships by researching and responding to all account inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional, and efficient manner.
• Process and accurately input all customer orders into the ERP system and generate all related paperwork and necessary information required for the customer and internal production and shipping teams.
• Support account activities, as follows: a. Review forecast demand from various sources (Excel, customer website or portal, etc.) b. Monitor inventory levels c. Track supplier orders d. Review and sign-off on supplier invoices
• Planning a. Plan and distribute account production plans internally based on available raw material b. Participates in customer meetings or calls as needed and coordinates with other internal support teams, when necessary, c. Present contract review information to internal team (SOPs, item specific instructions, etc.) d. Process item set-up and SOP generation requests
• Financials/Other a. Invoice customers at their specific intervals b. Review and maintain the financial workbench; resolve outstanding customer invoices, when necessary, c. Issue credits, when necessary, d. Review and correct pricing as necessary e. Communicate aged inventory with customer and find resolution f. Ensure item master integrity g. Complete month-end close h. Maintain accurate customer account summaries
• Communicates any signs or trends of customer dissatisfaction to management and makes recommendations on how issues can be resolved.
• Creates and maintains customer reports, including DARs, to share with management and customers. Responds to special reporting requests promptly and accurately.
• Maintain all related account paperwork and assigned customer files.

Marginal Functions:

• Respond to other assignments as needed within the office environment.
• Participates in LEAN process and works for continuous process improvement.

Job Specifications:

• High School diploma or GED required. Preference will be given to a college degree in a related field (Logistics, Business Management, etc.).
• Require 1-3 years of experience in a manufacturing or planning office environment, may substitute with an appropriate college degree.
• Able to handle collection activity and other sensitive customer communications as needed.
• Excellent interpersonal and communication skills, written and verbal.
• Able to type at least 30 words per minute and have experience working with Microsoft Office applications, including solid Microsoft Excel skills.
• Must be able adaptable to working with various customer software programs and be able to access customer portals when needed.
• Ability to work well under pressure and display professionalism and tact in all business dealings.

Qualifications

Experience

Required

2 years:

Previous Customer Service Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.