Customer Service Representative

greif; Corinth (MS); On-site; USD 22,000 - 37,000; Full time

Job summary

Greif in Corinth, MS, is seeking a Customer Service Representative to provide intermediate support across telephone, email, chat, and in person channels. You will maintain customer accounts and ensure timely order fulfillment.

The role requires a high school diploma and 2–4 years of experience, with strong communication and computer skills to manage pricing, shipping dates, and service coordination.

Qualifications

• High school diploma and typically 2–4 years of experience.
• Strong verbal and written communication skills.
• Proficient computer skills and ability to learn new software.
• Experience with basic office equipment and data entry.

Responsibilities

• Interact with customers via telephone, email, chat, or in person to provide intermediate support and complex information on products or services.
• Maintain customer accounts and records of customer interactions, inquiries, complaints, or comments.
• Communicate pricing, shipping dates and order information to ensure fulfillment and customer satisfaction.
• Respond to complex inquiries or notify customers of claim results or adjustments.
• Enter orders for new or additional products or services.
• Support inside and outside sales.
• Update and maintain files; data entry.
• Handle first-level escalated issues and forward complex cases to specialists as needed.
• Train new Customer Service Coordinators.

Skills

Verbal communication

Written communication

Product knowledge

Data entry

Office equipment

Attention to detail

Self-motivation

Education

High school diploma

Tools

CRM software

MS Office

Data entry systems

Job description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

OUR VISION: To Be the Advantage That Helps Our Customers Win.

OUR PURPOSE: Creating packaging solutions for life's essentials.

Job Requisition #:

035457 Customer Service Representative (Open)

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator's knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

Typically possesses a high school diploma and 2-4 years of experience.

Knowledge and Skills

• Demonstrated skills in verbal and written communications.
• Solid knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

Compensation Range

The pay range for this position is $21.78 - $37.12 annually. Typically, a competitive wage for new hires will fall between 26.00 to 30.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

At Greif , we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Equal Opportunity Statement

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif's Equal Opportunity Policy.