Customer Service Representative

Greif, Inc.; Corinth, Northern (MS, KY); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Competitive benefits

Job summary

Greif, Inc. in Corinth, MS, seeks a Customer Service Representative to provide intermediate support via phone, email, chat, or in person and maintain customer records for accurate order fulfillment.

Role requires a high school diploma and 2–4 years of experience, with strong communication and data entry skills; proficiency in standard office software is expected. Competitive benefits and pay.

Qualifications

• High school diploma required.
• 2–4 years of experience in customer service or related field preferred.
• Strong verbal and written communication skills.
• Accurate data entry and attention to detail essential.

Responsibilities

• Interact with customers by phone, email, chat, or in person to provide intermediate support and information.
• Maintain accurate customer accounts and records of inquiries and actions.
• Communicate pricing, shipping dates, and order details to ensure fulfillment.
• Enter and update orders; support inside and outside sales when needed.
• Escalate complex issues to specialists as appropriate.

Skills

Customer service

Verbal communication

Written communication

Data entry

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

## Customer Service RepresentativeApply: Corinth-MS: Full time: Posted Today: 035457**Greif** is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, **Greif** packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's **Customized Polymer**, **Sustainable Fiber**, **Durable Metal**, and **Integrated Solutions** at **www.greif.com** and follow **Greif** on Instagram and LinkedIn.**OUR VISION:**To Be the Advantage That Helps Our Customers Win.**OUR PURPOSE:**Creating packaging solutions for life’s essentials.**Job Requisition #:**035457 Customer Service Representative (Open)**Job Description:****Key Responsibilities*** Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.* Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.* Collects and enters orders for new or additional products or services.* Supports inside and outside sales.* Updates and maintains files, including data entry.* Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.* Trains new Customer Service Coordinators.* Performs other duties as assigned.**Education and Experience*** Typically possesses a high school diploma and 2-4 years of experience.**Knowledge and Skills*** Demonstrated skills in verbal and written communications.* Solid knowledge of product.* Proficient computer skills with the ability to learn new software.* Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).* Good organization and data entry skills.* Good attention to detail.* Self starter that can work with minimal supervision.At **Greif**, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.**Compensation Range:**The pay range for this position is $21.78 - $37.12 annually. Typically, a competitive wage for new hires will fall between26.00 to30.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.**Benefits Statement:**Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.***Protect Yourself From Scams:*** *We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at* *www.greif.com**. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link* Contact Us - Greif*.***EEO Statement:****https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf***We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other* *any other legally protected characteristic.*