Customer Service Representative

Greif, Inc.; Woodbine (GA); On-site; USD 69,285,000 - 118,055,000; Full time

Job summary

Greif, Inc. in Woodbine, GA, is seeking a Customer Service Representative to serve as the primary contact for customers, answer inquiries by phone or email, and coordinate order entry.

You will work with sales and plant teams to ensure timely communication of order status and to manage transportation and delivery details. The role requires a high school diploma, 3 years of industrial customer service experience, strong communication, Excel skills, and ERP systems knowledge.

Qualifications

• High school diploma or equivalent; 3+ years in customer service in an industrial/manufacturing environment.
• Strong verbal and written communication; solid knowledge of products and services.
• Proficient with MS Excel; ERP systems knowledge is a plus.

Responsibilities

• Serve as the primary contact between Greif and its customers.
• Handle customer inquiries via e‑mail or telephone and enter orders into ERP accurately.
• Provide timely communications to customers, field sales, and the plant on order fulfillment aspects.

Skills

Verbal communication

Written communication

Excel

ERP systems

Data entry

Attention to detail

Tools

ERP systems

Job description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. OUR VISION: To Be the Advantage That Helps Our Customers Win. OUR PURPOSE: Creating packaging solutions for life’s essentials.

Customer Service Representative (Open)

ROLE OVERVIEW:

Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works mostly independently. Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services, and promotions.

Major Responsibilities

• Onsite Monday - Friday
• Serves as the primary contact between Greif and its customers.
• Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
• Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.
• Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
• Manage transportation and logistics regarding customer deliveries, dispatching, and coordinating outside freight using our Freight Management System.
• Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures.
• In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.
• Responds to customer requests for samples or specifications and other services.
• Involves field sales personnel as appropriate.
• Assist in resolving and preparing documents for billing corrections.
• Assists in setting up new customer accounts.
• Assists in the orientation and training of other employees as requested.
• Develop knowledge of products, policies, and procedures necessary to perform job duties.
• Maintains excellent records.
• May participate in problem-solving teams for continuous process improvement.
• Review inventory levels with sales representatives to minimize inventory orders.
• Assist in the development and maintenance of item specifications.

Knowledge/Skills & Education

High school diploma or equivalent required, along with a minimum of 3 years of customer service or account development experience in an industrial/manufacturing environment Demonstrated skills in verbal and written communication. Solid knowledge of products and services. Proficient computer skills with the ability to learn new software. MS Excel is required, and ERP Systems knowledge is a plus Good knowledge of basic office equipment Good organization and data entry skills and attention to detail. Self-starter that can work with minimal supervision. Demonstrated skills in verbal and written communication. Data entry for pricing Centralize COUPA/Purchasing reviews and POs Drop and rental trailer pool tracking Performs other duties as assigned.

#LI-TS1 At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Compensation Range

The pay range for this position is $24.18 - $41.20 annually. Typicaly, a competitive wage for new hires will fall between25.00 to29.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

EEO Statement

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic. For more information read Greif’s Equal Opportunity Policy.

Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.