Customer Service Representative

Greif; Montgomery (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

Greif in Montgomery, AL is seeking a Customer Service Representative to welcome visitors, handle calls, perform data entry, and manage clerical tasks with professionalism and a customer‑focused mindset. The position requires a high school diploma and 0–2 years of related experience.

Proficiency with Microsoft Office, basic office equipment, and accurate recordkeeping will help you succeed and grow within the company.

Qualifications

• Good verbal and written communication and customer service skills.
• Basic understanding of Microsoft Office Suite software.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Good attention to details.

Responsibilities

• Welcomes and directs visitors and clients when necessary.
• Performs clerical duties including data entry, filing, and completion of simple forms.
• Maintains and completes orders of office supplies.
• Operates office machines including copiers, scanners, phone and voicemail systems, computer systems, and other standard office equipment.
• Answers phones, directs calls to appropriate colleagues, and prepares messages.
• Copies, sorts, and files records related to office activities, business transactions and other matters.
• Sorts incoming mail and delivers to appropriate department or colleagues; processes outgoing mail.
• Maintains filing systems either manually or electronically.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Clerical tasks

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Office equipment (copiers, scanners, etc.)

Job description

Full job description Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 027862 Customer Service Representative (Open) Job Description:

Key Responsibilities

• Welcomes and directs visitors and clients when necessary.
• Performs clerical duties including data entry, filing, and completion of simple forms.
• Maintains and completes orders of office supplies.
• Operates office machines including copiers, scanners, phone and voicemail systems, computer systems, and other standard office equipment.
• Answers phones, directs calls to appropriate colleagues, and prepares messages.
• Copies, sorts, and files records related to office activities, business transactions and other matters.
• Sorts incoming mail and delivers to appropriate department or colleagues; processes outgoing mail.
• Maintains filing systems either manually or electronically.
• Performs other duties as assigned.

Education and Experience

• Typically possesses High School diploma (or equivalent) and 0-2 years of experience.

Knowledge and Skills

• Good verbal and written communication and customer service skills.
• Basic understanding of Microsoft Office Suite software.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Good attention to details.

EEO Statement: https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.