Customer Service Representative

LHH; Colwich (KS); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid leave

Job summary

LHH in Colwich, KS is seeking a Call Center CSR - Facilities Administrator to handle high-volume calls, manage work orders, and coordinate with vendors and technicians.

Ideal candidates bring experience in customer service, strong communication and multitasking, and the ability to work onsite Monday-Thursday with remote Fridays after training. The role offers comprehensive benefits and a stable, service-focused environment.

Qualifications

• Experience in customer service, call centers, retail, dispatch, or service coordination.
• Strong communication, problem-solving, and multitasking skills.
• Good computer skills with attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Reliable work history and dependable transportation.

Responsibilities

• Handle high-volume incoming customer calls and service requests.
• Create, update, and manage work orders and service tickets.
• Coordinate with clients, vendors, and technicians to ensure timely service delivery.
• Respond to emails and follow up on pending requests.
• Maintain accurate records, documentation, and service updates.
• Meet call volume expectations and service-level targets.
• Multitask effectively while delivering excellent customer service.

Skills

Customer service

Call centers

Dispatch

Service coordination

Multitasking

Job description

Call Center CSR - Facilities Administrator | Colwich, KS

We’re looking for a Call Center Customer Service Representative - Facilities Administrator to join our team in Colwich, Kansas. If you have experience in customer service, call centers, retail, dispatch, or service coordination, this is a great opportunity to build your skills in a fast-paced, service-focused environment.

What You’ll Do:

• Handle high-volume incoming customer calls and service requests
• Create, update, and manage work orders and service tickets
• Coordinate with clients, vendors, and technicians to ensure timely service delivery
• Respond to emails and follow up on pending requests
• Maintain accurate records, documentation, and service updates
• Meet call volume expectations and service-level targets
• Multitask effectively while delivering excellent customer service

What You Bring:

• Experience in customer service, call centers, retail, dispatch, or service coordination
• Strong communication, problem-solving, and multitasking skills
• Good computer skills with excellent attention to detail
• Ability to work efficiently in a fast-paced environment
• Reliable work history and dependable transportation
• Willingness to work onsite Monday-Thursday in Colwich, KS, with remote Fridays available after training based on performance
• A professional attitude and commitment to customer satisfaction
• Schedule: Monday-Friday, 8:00 AM-5:00 PM

Top candidates are dependable, organized, strong communicators, and comfortable managing multiple requests while maintaining accuracy and delivering a positive customer experience.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers