Call Center Customer Service Representative

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 60 days

Retirement savings program

Disability insurance

Life insurance options

Supplemental insurance

Paid training

Career growth opportunities

Casual dress code

Job summary

MCI is looking for a Customer Service Representative in Wichita, KS, who will deliver exceptional support to clients. The role involves handling customer inquiries, resolving complaints, and documenting interactions. Candidates should be fluent in English and Spanish and possess strong communication skills.

Employee benefits include paid time off, health insurance, retirement programs, and opportunities for career growth. A high school diploma or GED is required, along with a willingness to undergo background checks and drug screening.

Qualifications

• Must be 18 years or older.
• Previous customer service experience is preferred.
• Authorized to work in the United States.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Collaborate with team members to improve service delivery.

Skills

Fluent in English and Spanish

Excellent communication skills

Strong attention to detail

Ability to handle high call volumes

Organizational skills

Education

High school diploma or GED

Job description

Location

Wichita, KS

Job Summary

Customer Service Representative to deliver exceptional support to our clients.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and quality standards.
• Collaborate with team members to improve service delivery.

Qualifications & Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and multitask.
• Strong attention to detail and organizational skills.
• Previous customer service experience is preferred.
• Authorized to work in the United States.
• Willing to submit up to a Level II background and/or security investigation with a fingerprint.
• Willing to submit to drug screening; results must be satisfactory.

Benefits

• Paid Time Off and paid holidays.
• Health benefits after 60 days of employment.
• Retirement savings program.
• Disability insurance.
• Life insurance options.
• Supplemental insurance.
• Paid training and career growth opportunities.
• Casual dress code.

Physical Requirements

Employee will be largely sedentary, sit/stand for long periods, use a computer and telephone headset, and may need to move objects up to 40 pounds.

EEO Statement

MCI is an equal opportunity employer and does not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.