Customer Service Representative

Russell Tobin; Columbus (OH); Hybrid; USD 21,593 - 30,754; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee discounts

Job summary

Russell Tobin is seeking a Customer Support Representative to handle incoming calls regarding cash management products, online services, and general account inquiries, delivering accurate, timely, world‑class service. You will meet key departmental metrics and work in a fast-paced financial service environment.

Training starts remotely for 4–5 weeks, then in-office five days a week during the initial phase.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Strong communication skills and ability to work effectively in a team.
• Ability to multitask and adapt to fast-paced environments.
• Committed to delivering world-class service.

Responsibilities

• Answer incoming phone calls with accuracy and efficiency.
• Provide support on cash management products, online services, and general financial inquiries.
• Contribute to a fast-paced, team-oriented environment.
• Adapt quickly to changes in a busy financial service center.

Skills

Excellent communication

Team player

Multitasking

Professional demeanor

Education

Bachelor's degree

Job description

Job title

Customer Support/Account Rep - Sr

Location

Columbus OH

Duration

6 months

Pay rate

$19/hr - $19.17/hour

Work Schedule Overview

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in-office, fostering collaboration, hands‑on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in‑office and remote work—3 days in‑office and 2 days from home—for greater flexibility and convenience.

Preference Criteria

We prefer candidates with either a Bachelors Degree.

Position Description

Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial‑related inquiries. Successful applicants will be highly professional, career‑driven, and committed to delivering world‑class service.

Key Responsibilities

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast‑paced, team‑oriented environment.
• Multi‑tasking and adjusting quickly to changes in a busy financial service center.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career‑driven, and committed to delivering world‑class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast‑paced environments.

Why Join Us

• Opportunity to work with a reputable financial institution.
• Dynamic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.
• Be part of a team dedicated to delivering excellence in client service.

Benefits Disclosure

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.