Aviation Customer Experience Specialist

Austin Straubel International; Columbus (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

Avflight Columbus in Columbus, MS is seeking a dedicated Customer Service Representative to greet and assist arriving customers, handle service requests, and resolve any concerns with professionalism. You will coordinate services such as fuel, hangar space, catering, and lodging while processing transactions and maintaining records.

The role emphasizes strong communication, multitasking, and reliable customer service in a fast-paced aviation environment.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Experience in hotel, hospitality, or customer service is a plus.
• Able to learn phone systems, email, filing, and basic computer skills.
• Ability to lift 20 lbs and carry 10 lbs; frequent sitting/standing.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services like fuel, hangar space, catering, hotels, and ground transportation.
• Resolve questions and complaints about Avflight’s services.
• Process sales transactions and balance daily inventory, fuel tickets, and meter sheets.
• Perform other duties as assigned.

Skills

Multitask

Communication skills

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Avflight Columbus in Columbus, MS is seeking a dedicated Customer Service Representative to greet and assist arriving customers, handle service requests, and resolve any concerns with professionalism. You will coordinate services such as fuel, hangar space, catering, and lodging while processing transactions and maintaining records.

The role emphasizes strong communication, multitasking, and reliable customer service in a fast-paced aviation environment.