Customer Service Agent - Colorado Springs

YoungWilliams; Colorado Springs (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401k program with employer match

Paid time off

Paid holidays

Job summary

A customer service organization in Colorado Springs is seeking a Customer Service Representative to manage incoming calls and provide accurate information to customers effectively. Candidates should have strong customer service and computer skills, with a minimum of a high school diploma or GED. The role includes ensuring confidentiality, timely documentation, and maintaining excellent communication. Full-time employees receive a comprehensive benefits package including medical, dental, and a 401k plan.

Responsibilities

• Answer incoming calls from customers, staff, and other individuals.
• Provide friendly and helpful information to callers and stakeholders.
• Navigate through multiple computer screens to provide correct information.
• Document customer contact accurately and timely in the automated system.
• Ensure confidentiality of information in the State’s computer systems.

Skills

Proficient computer skills

Excellent diction and voice quality

Active listening skills

Customer service skills

Education

High School diploma or GED

Job description

Summary of Position

The Customer Service Representative is responsible for professionally answering calls and ensuring that customers receive accurate information politely and promptly. This position responds to requests, resolves customer issues, and forwards clearly documented information to appropriate staff when further action is required. This position involves retrieving computer generated data to answer questions and updating computer records. This position requires excellent diction, grammar, voice quality, articulation, proficiency with computers and customer service skills.

Essential Job Requirements

• Responds to incoming calls from customers, staff, and other individuals
• Provides friendly and helpful information to callers and other stakeholders
• Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
• Is accountable for accurate and timely documentation of customer contact in the automated system
• Ensures the confidentiality of all information contained in the State’s computer systems
• Practices active listening skills to determine the nature of customer inquiries
• Provides current information to the public
• Regular and timely attendance
• Other duties as assigned

Required Education

High School diploma or GED

Required Experience

• 1-2 years contact center experience is preferred
• Computer experience and typing proficiency required

YoungWilliams offers a benefit package for our full time, regular employees. Our benefit package includes medical, dental, vision, life insurance, and disability coverages. We also offer a 401k program with an employer match. Paid time off programs, along with paid holidays, are also available.