Customer Service Representative

The HT Group; Colorado Springs (CO); On-site; USD 30,000 - 32,000; Full time

Job summary

The HT Group in Colorado Springs is seeking a Customer Service Representative to lead daily customer service operations and mentor a small team, ensuring timely and professional support for customers and sales reps.

The role involves processing orders, invoicing, CRM updates, quotes, and coordinating freight while collaborating with the sales team in a fast-paced environment. Five years of experience and strong communication are required.

Qualifications

• Minimum 5 years of customer service experience.
• Strong leadership skills with ability to train and oversee a small team.
• Excellent written and verbal communication with detail orientation.
• Ability to multitask, switch priorities, and solve problems in a fast-paced environment.
• Strong organizational skills and quick response to customer needs.
• Typing around 40 WPM; 10-key experience preferred.
• Reliable, self-motivated, and comfortable in a small team.

Responsibilities

• Lead and support a small team of Customer Service Representatives, including training new employees.
• Receive and respond to customer calls, emails, voicemails, and inquiries professionally.
• Process customer orders and provide product information, pricing, updates.
• De-escalate concerns, troubleshoot issues, and provide solutions to complex challenges.
• Complete invoicing, RMAs, warranty orders, freight claims, and other docs.
• Support order entry, inventory inquiries, CRM data maintenance, and quotes.
• Coordinate freight estimates and file freight claims with shippers.
• Maintain daily logs and monitor order-entry quality.
• Partner with sales to provide phone, email, quoting, and general support.

Skills

Leadership

Communication

Multitasking

Organizational skills

Typing 40 WPM

10-key data entry

Customer service

Tools

Syspro

CRM software

Job description

Customer Service Representative (BH-20557)

Location Colorado Springs, United States Sector Call Centre & Customer Service Salary 22.00 US to 23.00 US per hour

The HT Group has a medical equipment manufacturing client in Colorado Springs, CO looking for a CustomerService Representative who is experienced, energetic, and customer-focused to lead daily customer service operations, support and develop a small team, and ensure customers and sales representatives receive timely and professional service.
Responsibilities:

• Lead and support a small team of Customer Service Representatives, including training new employees, reviewing work for quality, and holding team members accountable
• Receive and respond to customer phone calls, emails, voicemails, and other inquiries in a professional and timely manner
• Process customer orders and provide product information, pricing, order updates, and general support to customers and sales representatives
• De-escalate customer concerns, troubleshoot issues, and provide solutions to complex customer service challenges
• Complete invoicing, order acknowledgements, RMAs, warranty orders, freight damage claims, and other customer service documentation
• Support order entry, inventory inquiries, customer setup, sales order inquiries, and other customer service processes within Syspro
• Prepare basic customer quotes and maintain customer and quote information within CRM systems
• Coordinate freight estimates and pickups and file freight claims with shipping companies
• Maintain accurate daily logs and monitor order-entry quality to support established accuracy goals
• Partner with the sales team to provide phone, email, quoting, and general customer support

Requirements:

• Minimum 5 years of customer service experience
• Strong leadership skills with the ability to train, develop, and oversee a small customer service team
• Excellent written and verbal communication skills with strong attention to detail
• Ability to multitask, switch priorities, and solve problems in a fast-paced environment
• Strong organizational skills with the ability to retain information and respond quickly to customer needs
• Typing speed of approximately 40 WPM; 10-key experience preferred
• Reliable, self-motivated, and comfortable working within a small team