Customer Service Representative

Keystone National Inc.; Colorado Springs (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Keystone National Inc. in Colorado Springs is seeking a Customer Service Representative to handle inquiries, resolve issues, and guide customers through financial services.

This full-time role requires strong communication and record-keeping, with opportunities to support accounts and transactions. Join a collaborative team at our Colorado Springs office, where you'll contribute to client satisfaction, build relationships, and grow in a supportive, customer-centric environment.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Experience in customer service preferred but not required.
• Detail-oriented and able to work under pressure.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.

Responsibilities

• Answer and direct customer inquiries, ensuring a positive and efficient experience.
• Resolve customer complaints and issues, working towards timely and satisfactory resolutions.
• Maintain accurate and up-to-date customer records, ensuring all information is readily accessible.
• Assist in the processing of customer transactions and account management tasks.
• Collaborate with internal teams to provide comprehensive support and ensure seamless service delivery.

Skills

Communication

Financial services knowledge

Detail-oriented

Multitasking

Problem solving

Team collaboration

Education

High school diploma or equivalent

Tools

Excel

Outlook

Job description

Keystone National Inc. seeks a Customer Service Representative in Colorado Springs, CO. This full-time role offers a competitive salary range of $42,000 to $55,673. The position is available until November 22, 2026.

As a Customer Service Representative, you will handle customer inquiries, resolve issues, and provide financial guidance. You will also process transactions and maintain accurate records. Your role involves maintaining client satisfaction and building strong relationships.

You will work in a collaborative team environment at our Colorado Springs office, which is renowned for its supportive culture and unwavering commitment to customer service excellence. The office is a hub of innovation and teamwork, where employees are encouraged to share ideas and collaborate on projects. The supportive culture fosters a sense of community and belonging, making it an ideal place for professionals seeking a positive and inclusive work environment. The commitment to customer service excellence is evident in the office's dedication to providing top-notch service to clients, ensuring their satisfaction and loyalty. The workplace is designed to promote productivity and efficiency, with state-of-the-art facilities and resources at employees' disposal. Overall, the Colorado Springs office is a dynamic and inspiring place to work, where employees can thrive and grow both personally and professionally.

The salary range for this position is between $42,000 and $55,673 per year, providing a competitive compensation package. Employees can expect comprehensive benefits, including health insurance that covers a wide range of medical services, retirement plans to help them save for the future, and paid time off to allow for rest and rejuvenation. These benefits are designed to support the overall well-being and job satisfaction of the employees.

You should have excellent communication skills and a strong understanding of financial services. Experience in customer service is preferred, but not required. You must be detail-oriented and able to work well under pressure.

• Answer and direct customer inquiries, ensuring a positive and efficient experience.
• Resolve customer complaints and issues, working towards timely and satisfactory resolutions.
• Maintain accurate and up-to-date customer records, ensuring all information is readily accessible.
• Assist in the processing of customer transactions and account management tasks.
• Collaborate with internal teams to provide comprehensive support and ensure seamless service delivery.
• High school diploma or equivalent.
• Previous experience in customer service or a related field is preferred but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.