Customer Service Specialist — Benefits & 401k

YoungWilliams; Colorado Springs (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401k program with employer match

Paid time off

Paid holidays

Job summary

A customer service organization in Colorado Springs is seeking a Customer Service Representative to manage incoming calls and provide accurate information to customers effectively. Candidates should have strong customer service and computer skills, with a minimum of a high school diploma or GED. The role includes ensuring confidentiality, timely documentation, and maintaining excellent communication. Full-time employees receive a comprehensive benefits package including medical, dental, and a 401k plan.

Responsibilities

• Answer incoming calls from customers, staff, and other individuals.
• Provide friendly and helpful information to callers and stakeholders.
• Navigate through multiple computer screens to provide correct information.
• Document customer contact accurately and timely in the automated system.
• Ensure confidentiality of information in the State’s computer systems.

Skills

Proficient computer skills

Excellent diction and voice quality

Active listening skills

Customer service skills

Education

High School diploma or GED

Job description

A customer service organization in Colorado Springs is seeking a Customer Service Representative to manage incoming calls and provide accurate information to customers effectively. Candidates should have strong customer service and computer skills, with a minimum of a high school diploma or GED. The role includes ensuring confidentiality, timely documentation, and maintaining excellent communication. Full-time employees receive a comprehensive benefits package including medical, dental, and a 401k plan.